Service Coordinator

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for the role is remote.

#LI-Remote

This role is contributing to the Electrification Services Data Center COE in the United States.

You will be mainly accountable for:

• Customer Point of Contact- Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.

• 2. Coordination- Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site.

  3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.

  4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection.

  5. Reporting and Documentation- Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.

  6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.

  7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings.

  8. Processes and Tools - Consistently applies functional processes considering links to other teams.

• Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience.

• Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms.

• Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and followthrough.

Core Competencies:

• Safety & Integrity

• Customer Focus & Quality

• Innovation & Speed

• Ownership & Performance

• Collaboration & Trust

• Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or fieldbased environments.

• Customer Service Orientation: Demonstrated ability to deliver highquality service and support to internal and external stakeholders.

• Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals.

• Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities.

• CrossFunctional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results.

• Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability.

• Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.