Help Desk Technician

Description

Agility, Impact, Methodology. Do you exhibit these values and wish to be around others that do too? Do you thrive in fast-paced environments where agility, adaptability, and high standards go hand in hand? Are you driven to make a meaningful impact, whether through your work, your support of others, or your commitment to your community? Are you motivated by a disciplined, science-based approach that ensures consistent excellence, safety, and integrity in everything you do? If these statements resonate with you, Grand River Aseptic Manufacturing (GRAM) welcomes you to apply to join our community of dedicated individuals improving lives every day!

Overview of this Position:

The Help Desk Technician will handle triage and first attempt resolution of submitted Help Desk tickets, escalating tickets to other members of the IT Department as needed.

Non-Negotiable Requirements:

• Associates or bachelor's degree in Computer Science or comparable work experience.
• Proficient computer skills in Microsoft Word, Excel, and Outlook.
• Must have a general understanding of how a computer functions and the inter-relationships between the major computer hardware components and the overlaying software such as the Operating System.

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Preferred Requirements:

• CompTIA A+/Sec+, Cisco/Meraki, Microsoft Certifications not required, but are a plus.
• Ability to complete tasks with accuracy and efficiency.
• Open-minded individual who fosters an environment in which sharing of ideas is encouraged, asks questions, and is willing to learn.

Responsibilities Include (but are not limited to):

• Develop a strong professional relationship with vendors, co-workers, and clients.
• Exhibit and maintain a cordial and professional demeaner with both internal and external associates that positively reflect company policies and practices.
• Provide Helpdesk Ticket triage and first attempt resolution of IT related support requests using various technology tools and methodologies.
• Accurately fulfill new employee account setup requests.
• Contribute and participate with IT Department personnel tasks and projects when needed.
• Display a proactive methodology with regards to prioritizing and multi-tasking daily tasks and long-term projects.
• Monitor, maintain, and troubleshoot a Microsoft Windows environment along with break/fix requests of laptops, desktops, printers, and other devices commonly found in a Microsoft Windows network.

Full job description available during formal interview process.

What Sets GRAM Apart from Other Employers:

BENEFITS starting day 1: Medical, prescription, dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying a portion of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums!

Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year!

PTO: Full-time employees accrue up to 13 days of time off per calendar year. You choose how to use this time for your vacation, sick, or mental health needs!

WELLNESS TIME OFF: Employees earn 1 hour of time off for every 30 hours worked to use how you choose.

PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility!

PAY: Depends on Experience and is discussed during the interview process.

If you meet the required criteria listed above, GRAM welcomes you to apply today!