New 
Minneapolis VA Medical Center Medical Support Assistant Services
 Quality Innovation, Inc. | |
24.33
| |
medical insurance, dental insurance, life insurance, vision insurance, sick time, 401(k), retirement plan
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 United States, Minnesota, Minneapolis | |
 Jan 12, 2026 | |
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MEDICAL SUPPORT ASSISTANT (MSA)
Full-Time | On-Site | Minneapolis, MN Quality Innovation is submitting a proposal in support of the Minneapolis VA Medical Center services. Qi2 is currently seeking qualified candidates for the Medical Support Assistant role. ABOUT QUALITY INNOVATION, INC. (Qi2) Quality Innovation, Inc. (Qi2) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing professional, administrative, and healthcare staffing services in support of federal government agencies nationwide. Qi2 specializes in delivering highly qualified personnel who support mission-critical healthcare, administrative, and operational functions. Our culture emphasizes professionalism, accountability, and service excellence. We are committed to supporting our employees with competitive benefits, clear communication, and meaningful work that directly supports those who serve our country. Qi2 proudly encourages Veterans and Military Spouses to apply. JOB TITLE: Medical Support Assistant (MSA) GOVERNMENT AGENCY & LOCATION Department of Veterans Affairs Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 POSITION STATUS Full-Time Contingent upon Contract Award Candidates must be willing to sign a Letter of Intent for proposal submission PAY Hourly $24.33 H&W $5.09 SCHEDULE Monday - Saturday Five (5) days per week Eight (8) hour shifts Scheduled within the clinic window of 7:30 AM - 4:00 PM CST 30-minute unpaid lunch POSITION SUMMARY The Medical Support Assistant (MSA) provides on-site administrative and scheduling support in a fast-paced VA clinical environment. MSAs play a critical role in patient access, appointment management, and customer service while supporting multiple outpatient and specialty clinics. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include, but are not limited to: * Provide courteous, professional customer service to Veterans and clinical staff * Maintain and manage appointment schedules for one or more VA clinics * Schedule, reschedule, cancel, and track appointments, consults, recalls, and no-shows * Operate standard office equipment and VA computer systems * Communicate delays and scheduling issues to patients and clinic staff * Adjust appointment times, dates, or locations to support clinic access * Route messages and administrative correspondence appropriately * Validate and update patient demographic information * Utilize Microsoft Office tools (Outlook, Word, Excel, Teams) daily * Adhere to VA policies regarding privacy, HIPAA, and patient identification * Perform other administrative duties as assigned to support clinic operations REQUIRED QUALIFICATIONS Education
EMPLOYMENT REQUIREMENTS
BENEFITS Qi2 offers a competitive benefits package, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance 401(k) Retirement Plan Vacation and Sick Leave Paid Federal Holidays, including:
EQUAL OPPORTUNITY EMPLOYER Quality Innovation, Inc. (Qi2) is an Equal Opportunity / Affirmative Action Employer. Employment decisions are based on merit, qualifications, and business needs. Qi2 does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Qi2 is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable federal and state laws. Applicants requiring accommodation during the application process may contact Qi2 Human Resources. | |