Mgr Training LSUN

Position Overview:

The LSUN Training Manager is responsible for delivering retail training that ensures store employees meet company standards for customer service, sales execution, and operational procedures. This role directly trains new and existing employees, evaluates on-the-job performance, and provides structured feedback and coaching to close skills and behavior gaps. The LSUN Training Manager partners with store leadership and senior management to identify training needs and verify adherence to company policies and procedures. Success in this role requires clear communication, the ability to influence and hold employees accountable to training objectives, and the capability to present training accurately and effectively across the organization.

Primary/Major Duties and Responsibilities (Essential Functions):

• Become a TAP-Certified trainer and provide in-house Alcohol Serving Education to new hires and existing staff
• Conduct orientation training for all new hires including onboarding assistance, orientation manual/employee handbook review, registration on web-based programs, and general overview of Brown Jug operations
• Administer one-week training programs for Sales Associates and one-month training programs for management trainees to ensure trainees are fully trained for their position once the training program has been completed
• Have a thorough understanding of LSUN policies and procedures
• Complete in-person follow-up meetings with new hires within 30 days of employment
• Teach trainees how to use LSUN systems, including ADP, the Cache, ThinkLP, and D365, as well as cash handling techniques and retail sales techniques
• Create and maintain updated records of training curriculum and materials.
• Assess employee performance and identify additional training needs
• Create new trainings for and publication within the organization including videos, manuals, and online courses which complement existing educational opportunities
• Monitor training programs for effectiveness including the collection and analysis of Key Performance Indicator (KPI) data and make recommendations to management for improvement
• Coordinate with operations and Area Managers to ensure consistent messaging to staff
• Monitor customer and internal feedback to identify additional training opportunities
• Provide follow-up and refresher training with store teams and managers (requires occasional travel to other locations)
• Ensure that employees in new roles are provided with the job knowledge and skills to be confident and competent for a seamless transition when promoted

Required Qualifications and Experience:

• Bachelor's degree in Retail Management (preferred)
• Minimum 5 years' experience in a retail-based management or trainer position (required)
• Experience in training and evaluating staff (required)
• Holder of professional training certifications (preferred)
• Attention to detail, self-motivated, and independent with excellent interpersonal skills working with all levels of staff (required)
• Experience implementing and/or designing training programs (required)
• Intermediate to advanced MS Office program skills (required)
• Intermediate to advanced knowledge of point-of-sale systems (required)
• Ability to travel throughout Alaska to retail locations with reliable transportation (required)
• Demonstrate the ability to communicate, adaptability, excellent product knowledge, and philosophy/cultural values of the brand (required)
• TIPS/TAPS certified (required)

Equal Opportunity Employer
Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as "Afognak" or "Company") is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").

Pay Transparency and Company Benefits
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.

Privacy
Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor (collectively referred to as "Afognak" or "Company"), respect your privacy and treat the information you provide us, including your Personal Information ("PI") and Sensitive Personal Information ("SPI"), with care. Visit the Company's privacy website for more information.