Hybrid-Customer Service Representative

Hybrid-Customer Service Representative
needed for a contract
opportunity with Yoh's client located in Duluth, GA.

The Big Picture - Top Skills Should You Possess:

• High School Diploma or equivalent
• Two (2) plus years' customer service/call center experience
• Must be able to work within several software applications including Microsoft, call center, and custom programs.
• Hybrid: 3 days in office; 2 days remote (6 weeks of training 100% in office)
• Hours: Ability to work between the hours of 8am - 6pm; Monday - Friday
• Pay Range: $20 - $22/hr; depending on experience

What You'll Be Doing:

• Handling account inquiries including billing and/or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes positive customer experience.

What You Need to Bring to the Table:

• High School Diploma or equivalent
• Two (2) plus years' customer service experience
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to work in a close team environment.
• Must be able to work within several software applications including Microsoft, call center, and custom programs.
• Ability to learn and comprehend abstract, complex, and technical information.

Bonus Points! Otherwise Known As Preferred Qualifications:

• Bachelor's degree from an accredited institution is preferred.
• Salesforce/SAP is a plus
• Animal/Veterinary experience is a plus.

Opportunity is Calling, Apply Now!

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Estimated Min Rate: $20.00
Estimated Max Rate: $22.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice