New

Associate Director, Online Student Success

University of North Carolina Charlotte

remote work

United States, North Carolina, Charlotte

Jan 12, 2026

Associate Director, Online Student Success

Please see Special Instructions for more details.

Please provide two references, including at least one from a current or former supervisor
Upon successful completion of training and at the direction of leadership, the position may be eligible for a hybrid work schedule, which includes a combination of on-site and remote work in accordance with departmental needs and university telework policies
The selected candidate must reside within 100 miles of campus prior to the start of employment.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	007735
Vacancy Open to	All Candidates
Working Title	Associate Director, Online Student Success
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. This position may be eligible for a hybrid work schedule, combining both in-person and remote/telework options under the currently approved university telework plan and at the direction of leadership once fully trained.
Hours per week	40
FLSA Status	Exempt
Division	Academic Affairs
Department	School of Professional Studies
Work Location	The Dubois Center
Salary Range	$60,000 - $65,000
Primary Purpose of Department	The School of Professional Studies ( SPS) reports to the division of Academic Affairs, under the leadership of the Associate Provost. The School of Professional Studies works collaboratively with departments, colleges, and academic support units to ensure integrated partnerships for enrollment growth, student success, and faculty effectiveness in teaching.
Primary Purpose of Position	The Associate Director, Online Student Success is a strategic leadership role within the School of Professional Studies at UNC Charlotte that serves as the primary academic advisor for students in the BS in Professional Studies ( PROS) program and supervises a team of program and student support specialists who provide coordinated student success services to support Charlotte Online and noncredit learners. This position will function as a specialized integrator with campus units such as the Office of Undergraduate Education, University College, Enrollment Management, and Student Assistance, Student Assistance and Support Services, and academic advising leaders, and academic college partners to strengthen academic pathways and student onboarding, guide online student progression initiatives, and facilitate proactive care plans for retention and intervention strategies for Charlotte Online students. In partnership with the Associate Director for Enrollment Management, the role will also support readmission initiatives and outreach to "eligible but not enrolled" students. The role may include occasional evening advising during peak registration periods.
Summary of Position Responsibilities	Provide primary academic advising and manage care network for students in the BS in Professional Studies program and model best practices for adult online learners. Supervise program and student support specialists serving Charlotte Online and noncredit learners. Lead institution-wide coordination of proactive student success strategies-strengthening early-alert processes, aligning care plans, supporting retention and persistence initiatives, and guiding outreach to at-risk, disengaged, or "eligible but not enrolled" students in partnership with existing departments. Collaborate with the Office of Undergraduate Education, University College, Enrollment Management, Student Assistance and Support Services, and academic departments to enhance online student pathways, onboarding, and progression. Conduct data-informed segmentation and targeted communication strategies to address the unique needs of online and post-traditional learners. Offer occasional evening advising during peak periods to support working adult learners.
Minimum Education/Experience	Requires a minimum of a Master's degree 3 years of experience in academic advising, student services, and/or higher education administration.
Preferred Education, Knowledge, Skills and Experience	Master's degree in Higher Education, Student Services, or a related field, with prior teaching experience in higher education, particularly in professional studies or related areas. Knowledge of advising technologies, student data systems, and enrollment management processes, with a strong understanding of student retention strategies. Demonstrated experience supervising and leading teams, with an emphasis on mentorship and professional development. Experience working with online and post-traditional student populations and supporting their unique needs. Strong communication, interpersonal, organizational, and collaboration skills, with a high level of attention to detail and ability to work effectively across departments.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	Please provide two references, including at least one from a current or former supervisor Upon successful completion of training and at the direction of leadership, the position may be eligible for a hybrid work schedule, which includes a combination of on-site and remote work in accordance with departmental needs and university telework policies The selected candidate must reside within 100 miles of campus prior to the start of employment. The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	01/12/2026
Posting Close Date	01/25/2026
Open Until Filled	No
Proposed Hire Date	02/16/2026
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a Master's Degree?
- Yes
- No
*
Do you have 3 years of experience in academic advising, student services, and/or higher education administration?
- Yes
- No
*
How would you balance team management responsibilities with direct student support?

(Open Ended Question)
*
How do you create a student-centered culture within a team?

(Open Ended Question)
*
What durable skills do you think are most important when advising online working learners?

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents