Customer Service Operations Specialist- CST/EST REMOTE ONLY

Yoh has an
immediate, 6 month contract
opportunity, as a Customer Service Operations Specialist

within the utilities industry

to jour client, Remote CST/EST Only, to report from their office location in New Jersey.

• Max Hourly Rate $18/hr.
  
• 40 hours a week, Monday-Friday 8:30AM EST-430PM EST
• 2+ year CS exp, SAP exp highly preferred

*** Location must be clearly outlined on your resume to be considered***


Manage new service inquiries from Customer Service via notifications, emails, or exception cases. Research and analyze requests to determine water/wastewater service availability. Communicate with internal and external partners on service status. Investigate and resolve Business Process Exception cases related to meter readings or master data errors to prevent billing delays.

What You Will Be Doing

• Manage new service inquiries from Customer Service via notifications, emails, or exception cases.
• Research and analyze customer notifications regarding water/wastewater service availability.
• Communicate with internal/external partners via phone and email.
• Analyze and resolve Business Process Exception cases (e.g., meter reading or master data errors).

Who You Are

• HS Diploma/GED required, degree preferred
• Strong communication and customer service experience (2+ years).
• Root cause analysis and math skills for account research.
• Proficiency in Microsoft Office; SAP experience preferred.

If This Sounds Like You, Apply Now!
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Estimated Min Rate: $18.00
Estimated Max Rate: $18.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice