Marcus by Goldman Sachs, Instructional Designer, Associate, Richardson, TX or Draper, UT

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

YOUR IMPACT

We are seeking an experienced Instructional Designer to design both eLearning and instructor-led solutions within the Asset Wealth Management Team. Ideal candidates bring experience designing and developing learning content aligned to business objectives. In this role, the candidate will be required to manage multiple projects, collaborate with stakeholders and subject matter experts to identify training needs, design and develop impactful learning solutions, measure the effectiveness of the learning solutions implemented, and partner with facilitators to drive continuous improvement. This role may also require mentoring and coaching of others. The right candidate will be a proactive, organized self-starter who thrives in a dynamic environment, excels at navigating ambiguity, and creates clarity and cohesive learning experiences from complex business needs.

Responsibilities:

• Design and implement scalable learning solutions that directly enhance the capabilities of our learners, driving key business objectives such as client satisfaction, operational efficiency, and risk mitigation
• Conduct thorough Needs Analysis to identify skill and knowledge gaps, document business requirements, and draft measurable learning objectives
• Apply instructional design theories and adult learning principles (e.g., ADDIE, SAM, Gagne's Nine Events) to design, develop and maintain comprehensive learning solutions (eLearning, Instructor-Led, Blended Learning, Videos & Simulations, etc.)
• Utilize authoring tools such as Articulate 360 (Storyline, Rise) and the Adobe Creative Cloud suite to build engaging learning content
• Manage learning content within the firm's Learning Management System (LMS), ensuring proper deployment, tracking, and reporting
• Proactively identify opportunities to enhance and improve existing learning content and partner with facilitators to drive continuous improvement
• Collaborate closely with stakeholders, process owners, SMEs, legal, and compliance to ensure content is accurate, relevant, and effective
• Stay current with trends and innovations in learning technology and instructional design, advocating for and integrating new approaches to enhance our learning ecosystem

Qualifications:

• Knowledge of instructional design and adult learning theory
• Demonstrated expertise in the full instruction lifecycle (ADDIE/SAM)
• Proficiency with eLearning authoring tools, especially the Articulate Suite
• Demonstrated ability to manage ambiguity and work autonomously, translating high-level strategic direction into concrete project plans and deliverables
• Exceptional written and verbal communication skills, with ability to collaborate effectively across all levels

Preferred Qualifications:

• Bachelor's or master's degree in Instructional Design, Learning Technologies, or related field
• 3+ years in an instructional design role in a corporate or financial services setting
• APTD or CPTD Certification
• Experience in financial services or the fintech industry
• Experience working in or supporting a contact center
• Familiarity with Agile project management methodologies
• Experience designing for accessibility (WCAG) standards

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.