New

Mortgage Loan Servicing Specialist II

Busey Bank
United States, Illinois, Edwardsville
Jan 14, 2026
Position Summary The Loan Servicing Specialist II is responsible for working with our Consumer and Mortgage Portfolio Loans, Special Asset customer accounts, associate and customer inquiries, and advanced loan transaction and boarding processing. Duties & Responsibilities Respond to customer inquiries both by phone and email. Respond to internal customer inquiries via CRM and email. Process Loan Payments. File maintenance Maintain positive relationships with multiple lenders and support staff. Setup maintenance of automatic payments. Verification of Mortgages Assist other areas and special projects as needed. Filing of all documents received. Payoff Transactions Verification of newly boarded loans Verification of maintenance Daily report monitoring Balancing of internal General Ledgers Assist other areas and special projects as needed. Manage flow of Mortgage loans into system Process all retail loan modifications, renewals, and extensions. Education & Experience Knowledge of: Knowledge of lending process High level knowledge of lending system Familiar with bank compliance and regulatory requirements Strong oral and written communication skills Ability to: Make independent decisions for which there are not always precedents. Demonstrate a proactive approach to incorporating changes in processes and procedures with focus on improving customer service and process efficiency. Perform duties under frequent time pressures. Demonstrate effective problem resolution by making effective recommendations and implementing appropriate action. Work independently with frequent interruptions. Education and Training: Requires High School diploma; higher education preferred. Experience with lending preferred. Requires knowledge of Microsoft Office.