Legal Collections Associate

Legal Collections Associate (Remote)

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Position Overview
We are seeking a Collections Associate / Liaison to join our Legal Collections team. This role will serve as the primary point of contact between our organization and partner debt collection agencies. The ideal candidate will have substantial experience in collections, strong communication skills, and the ability to analyze data to support and maximize recovery efforts.
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Key Responsibilities
* Act as a liaison between our company and external debt collection agencies.
* Collaborate with partner agencies to strategize and execute collection efforts on delinquent accounts.
* Provide timely support and guidance to external partners to optimize recovery performance.
* Communicate regularly via phone and email with agency representatives to resolve issues and coordinate case actions.
* Directly engage with delinquent clients via phone and email to collect on past-due debts when necessary.
* Negotiate payment arrangements and ensure compliance with company policies and applicable regulations during client interactions.
* Analyze collection data using Excel and other Microsoft Office tools to identify trends and opportunities for improvement.
* Prepare reports and summaries for internal stakeholders regarding collection progress and performance metrics.
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Required Qualifications
* Experience: Substantial experience in debt collections or a related field.
* Technical Skills: Proficiency in Microsoft Excel and other Office applications; ability to analyze and interpret data effectively.
* Communication: Strong verbal and written communication skills; ability to build and maintain professional relationships with external partners and clients.
* Organizational Skills: Detail-oriented with the ability to manage multiple priorities and deadlines.
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Preferred Skills
* Familiarity with legal collections processes and terminology.
* Experience working with third-party collection agencies.
* Knowledge of compliance standards in debt collection.

$19.00 hourly plus quarterly bonus based on performance and excellent benefits