Associate Director, STEP Success (Supported Transition to Excellence Pathway)

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Associate Director, STEP Success oversees the Supported Transition to Excellence Pathway (STEP) Team. Develops and implements university-wide initiatives that promote retention, re-enrollment, and timely graduation of students admitted through the various STEP pathways. Collaborates with unit leadership to design targeted interventions for at-risk students, overseeing project implementation and evaluation. The Associate Director uses data to implement and evaluate projects, and closely monitors the retention and progression of the STEP population. Fosters partnerships with student support units and provides data-driven insights to improve student success.

• Leads a team of STEP Success Specialists who implement targeted projects to promote retention/re-enrollment, and progression to timely graduation, of students admitted through the Supported Transition to Excellence Pathway (STEP).
• Collaborates with unit leadership to design targeted interventions for the STEP population and maintains a calendar of these initiatives for the STEP Success Team.
• Works to meet or exceed the university's retention and graduation goals through closely monitoring the re-enrollment and progression of students in their assigned populations.. And implements appropriate interventions.
• Coordinates data from various platforms to identify when students miss critical course milestones, and generates accurate and comprehensive lists of students for outreach.
• Develops and implements systems for tracking and evaluating the team's initiatives. Prepares reports summarizing student success initiatives and interventions, including summary of impacts and findings.
• Keeps detailed records of the team's projects. Regularly analyzes and reports on the impact of the projects. Reviews and updates strategy with unit leadership, based on impact data.
• Advises and makes recommendations on academic goals and policies related to the Supported Transition to Excellence Pathway.
• Develops communication plans and/or reviews communications designed for students in the STEP pathways.
• Directly supervises a team of STEP Success Specialists, including but not limited to, overseeing hiring, coordinating relevant training and ongoing professional development, establishing internal processes and best practices, and conducting performance
• evaluations.
• Meets regularly with STEP Success Specialists to assign projects. Manages the implementation of those projects and ensures that detailed and accurate records are documented and maintained.
• Assists with student issues escalated by the STEP Success Specialists, as well as other sensitive cases, as needed.
• Develops partnerships with the academic units and other student support units, including but not limited to Academic Advising, Financial Aid, Office of Scholarships, Student Financials, and Registrar. Ensures coordination between central and local outreach efforts.
• Performs other related duties may be assigned. The omission of related duties does preclude the supervisor from assigning them.

• Bachelor's degree and six (6) years of appropriate experience, or Master's degree and four (4) years of experience.

• Previous experience working as an academic advising and/or other student service experience.
• Experience leading or supervising teams and fostering effective collaboration.

• Administrative

• $80,000-$90,000

Begin time: 8:30 AM

End time: 5:00 PM

• Criminal Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.