Sales Support Specialist - New York City, NY

Status: Non-Exempt

Grade: 7

Salary Range: $19.56 - $30.22

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York City, NY

Summary of Position: The Sales Assistant is responsible in assisting the EVP with essential administrative and operational functions, acting as liaison internally with Sales and the Customer Experience (CX) Representatives and externally with specific manufacturer relationships.

Responsibilities:

• Generate weekly pipeline reports by Loan Officer.
• Maintain and update the sales pipeline assuring transparency with the CX and various departments.
• Work closely with the Loan Officers with travel calendars and trip and site visit reporting.
• Point of contact with specific manufacturers communicating transaction updates.
• Coordinate manufacturer reporting on monthly sales volume and buy down programs.
• Maintain monthly vendor incentive programs.
• Collaborate with sales and marketing on programs and specific promotions.
• Maintain CRM updating and tracking lead assignments and follow-up.
• Assist in preparing presentations, reports, and marketing materials for sales meetings and client outreach.
• Create and maintain customer/borrower/vendor lists and LO assignments.
• Prepare and distribute sales-related correspondence, follow-ups, and information requests
• Attend sales meetings to document action items and follow-up.
• Work closely with Sales and Collections to assist with delinquent accounts.

Qualifications

• Minimum of 2-3 years of experience in sales support, client service within financial services
• Organized, detail-oriented multitasker who thrives under pressure.
• Outstanding communicator-professional, approachable, and client-focused.
• Trustworthy with confidential info and a true team player eager to learn and grow.
• General familiarity with commercial lending or equipment finance preferred
• Strong organizational and follow-up skills with attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and shifting priorities in a fast-paced sales environment
• Proficient in Microsoft Office and CRM platforms (Salesforce, nCino or similar)

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Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.