Sales Support Specialist

Role Description & Responsibilities

DASSAULT SYSTEMES is at the forefront of innovation. Serving customers of all sizes, in all industries from high-tech and life sciences to construction and transportation, we help businesses and people around the world create products and services in a novel, sustainable way.

DASSAULT SYSTEMES is looking for a motivated Sales Transaction Support Specialist to join our team working from our Waltham, MA or West Lafayette, IN offices or one of our many offices across the United States, in an onsite/hybrid role.

• Manage assigned ALC/YLC software renewals using the Subscription tool, ensuring proactive engagement, accurate tracking, and on-time execution in accordance with established KPIs.

• Provide Sales teams with visibility into renewal pipelines to support accurate forecasting, revenue planning, and quarter-close execution.

• Present renewal proposals to Customers, Customer Executives (CEs), and Sales Engineers (SEs) at least 90 days prior to contract anniversaries to drive timely bookings and minimize renewal risk.

• Track and close renewals within the applicable expiry quarter, identifying risks early and participating in weekly RLC cadence calls to support revenue retention.

• Maintain account accuracy and compliance by processing STOPs and TOSs promptly and ensuring system data integrity.

• Link all ALC/YLC renewals to corresponding MCE opportunities and maintain accurate opportunity details, including revenue, forecast category, close dates, and status.

• Proactively identify and escalate potential quarter-close risks through participation in RLC and Top Deals calls, enabling cross-functional issue resolution.

• Stay current on DS Sales Delegation policies, Portfolio SBO rules, and pricing guidelines, and support CEs and SEs with accurate, complete, and well-documented SBO submissions.

• Coordinate with Pricing, DVE, Legal, SBA, Sales, and customers to obtain approvals, generate quotations, and resolve order-related issues.

• Manage order and license key processes, including non-standard license keys, media orders, expiring key renewals or extensions, and coordination with AG.Keys through completion.

Qualifications

• Master's Degree or Bachelor's Degree in a related field

• 4+ years' experience in sales execution

• Experience in an integrated Customer Relationship Management (CRM) platform preferred

• Ability to understand high-level sales strategies and ensure local execution

• Proficient in Microsoft Office

• Ability to work creatively and adapt to change

• Business analysis, leading change, managing projects with multiple tracks and working with Finance systems is a plus

• Experience with customer interfacing - providing high level customer support - is preferred

• Detail orientation

Shape your career with 3DS! #WeAre3DS

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.