Territory Rental Coordinator, Power Systems

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our Purpose: "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

The Power Systems Territory Rental Coordinator is responsible for a high volume of calls and walk-in traffic assisting customers in their rental needs. This position is responsible for developing rental contracts using Rental software, scheduling transportation for equipment, fleet management, and invoicing clients.

Equipment Management and Client Satisfaction

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends specific rental solutions based on client needs and equipment availability.
• Dispatches Delivery Drivers to pick up and deliver equipment. Coordinates preventive maintenance and repairs with PSD Product support staff.
• Creates and prints shippers and receivers to the appropriate service departments and/or Yard Personnel to notify them that a machine will be shipping or returning to their yard. Makes sure all shippers and receivers are updated and completed with the accurate information ensuring accurate equipment inventory using EMR's.
• Utilizes software programs for all operating functions such as writing agreements, invoicing, transferring equipment, etc.
• Utilizes industrial and light construction rental equipment as required.
• Manages all customer complaints and resolutions in a professional manner.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Willingness to help in other areas of the business such as assisting technicians, making small equipment deliveries and other assigned duties.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Knowledge or ability to learn Rental software.
• Proven skills in written and verbal communications, planning, organizing, and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter with the ability to work with minimal supervision.
• Strong customer service experience required.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED) required.
• Minimum of 6 months customer service experience required.
• Must be able to communicate (speak, read, comprehend, write in English).
• Valid Drivers License, acceptable driving record, and ability to obtain a Medical Card required.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 60 lbs. in accordance with Western States' Lifting Policy to include amount and approach
• Must be able to meet all safety requirements for applicable safety policies.

This role has been identified as Safety Sensitive