Service Center Supervisor of Medical Equipment

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At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Job Title: Service Center Supervisor - Transfill Division

Summary
Are you an experienced leader with a background in warehouse operations and technical repair teams? Join our Transfill Division as a Service Center Supervisor, where you'll oversee daily operations including high-pressure oxygen tank filling, equipment repair, and team management. This role is ideal for someone who thrives in a fast-paced, regulated environment and enjoys leading cross-functional teams to deliver high-quality service.

Key Responsibilities

• Lead and manage a team of Transfill Technicians, Drivers, and Repair Technicians
• Oversee daily warehouse operations including equipment filling, inventory control, and workflow efficiency
• Train staff on equipment handling, safety protocols, customer service, and compliance procedures
• Hire, evaluate, and develop team members; conduct annual performance reviews and set goals
• Monitor and manage operational expenses to align with budget targets
• Ensure compliance with all applicable FDA, DOT, OSHA, FMCSA, BOP, and DOH regulations
• Maintain accurate documentation and update operational manuals and procedures
• Coordinate with senior and corporate leadership to align local operations with company goals
• Safeguard company assets and ensure proper maintenance of equipment and vehicles
• Represent the company at local and regional meetings and trade shows
• Take proactive action on inspection reports and regulatory recommendations
• Perform other duties as assigned

Supervisory Scope

• Direct supervision of warehouse staff, including Transfill Techs, Drivers, and Repair Technicians
• Responsible for team scheduling, performance, and operational support

Ideal Candidate Profile

• Proven experience managing warehouse operations and technical repair teams
• Strong understanding of medical equipment handling and maintenance
• Familiarity with regulatory compliance in healthcare or logistics environments
• Excellent leadership, communication, and organizational skills
• Ability to train, motivate, and develop a high-performing team

Employment Requirements
To maintain a safe and compliant workplace, employment is contingent upon:

• Completion of a company-wide background check
• Drug screening, if applicable to the position
• A valid driver's license in your state of residence with a clean driving record (required if driving is part of the role)

Education & Experience

Required:

• Bachelor's degree in Business or a related field, or equivalent experience in Home Medical Equipment (HME), Home Health, or business operations

Preferred:

• Experience managing Durable Medical Equipment (DME) operations
• Background in medical gases manufacturing and familiarity with Current Good Manufacturing Practices (cGMP)
• At least three years of experience in the Home Health industry
• Valid Commercial Driver's License (CDL) with HazMat and Air Brake endorsements, or the ability to obtain one

Skills & Competencies

We're looking for someone who can:

• Communicate effectively in English, both verbally and in writing, with staff and leadership
• Navigate and apply FDA, DOT, OSHA, and other relevant regulations
• Demonstrate professionalism, helpfulness, and a positive attitude
• Interpret and act on instructions across various communication formats
• Apply knowledge of DME/HME operations and terminology
• Handle sensitive information with discretion and confidentiality
• Manage multiple tasks with attention to detail
• Stay organized, self-motivated, and solve problems independently
• Lead and collaborate effectively within a team environment

Technical & Equipment Proficiency

You'll be expected to:

• Operate and understand durable medical equipment
• Use email and internet for communication and research
• Navigate Microsoft Office applications (Word, Excel, Outlook)
• Operate standard office equipment (fax, copier, printer, phone, computer)
• Demonstrate proper procedures for loading, unloading, and securing cargo
• Troubleshoot and perform basic repairs on medical equipment

Physical & Environmental Demands

This role requires:

• Bending and lifting tanks and equipment up to 50 lbs
• Occasional light lifting for inventory or office supplies
• Close visual work with small print on screens and paperwork
• Sitting, walking, standing, talking, and listening throughout the day
• Working in both office and warehouse environments
• Driving a company vehicle as part of daily operations
• Potential exposure to contagious pathogens during patient and equipment contact

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.