Customer Service Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

This position will work in a fast-paced, challenging environment to provide support to internal and external customers by utilizing strong communication skills to resolve customer service issues within the scope of policy. This position requires a high level of flexibility as it relates to cross training on multiple functions within the organization.

Compensation: Target budget for this role is between $19 and $20 per hour.

Location: Must live within 70 miles of LaVergne office

Key Responsibilities

• Effectively communicate information verbally and in writing

• Maintain professionalism while dealing with difficult situations and/or people

• Identify opportunities for process improvement

• Interact professionally with all levels of management and staff

• Multi-task and problem solve under pressure

• Meet attendance and punctuality requirements

• Operate computer systems, telephone systems, copiers, fax machines, etc.

• Provide feedback to other departments regarding areas of concern or improvement

• Manage confidential information effectively

• Work independently and as part of a team

• Other duties as assigned

Minimum Requirement

Typically requires 3+ years of related experience.

Education

Associate's degree preferred

Critical Skills

• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) required, experience with Sales Force and SAP a plus

• 1+ years' experience in a call center environment preferred

• Excellent verbal and written communication skills

• Ability to type 40 WPM

• Experience working with pharmaceutical products a plus

• Strong attention to detail

• Good decision-making skills

• Flexible schedule to accommodate changing business needs

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!