VP of Operations

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The Vice President of Operations is responsible for providing corporate support and leadership to Highgate Hotels owned/managed properties within an assigned market. This person is ultimately responsible for ensuring that all hotel operations are carried out professionally, to Highgate standards and at the highest level of service while always maintaining the financial impact of such decisions and operations. This senior leader will be a dynamic, experienced and motivated mentor to property General Managers, as well as ensuring their hotels are continually in line with and carrying out the strategic goals and direction of the organization.

Mentors General Managers to ensure successful operation of their hotels; sets short-term and long range goals in tandem with Executive Team and GM's to aid and achieve each property's defined performance metrics.
• Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
• Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary.
• Works closely with owners to build relationships and ensure effective, proactive communication with ownership representatives at all times.
• Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR goals.
• Ensures that all assigned assets are properly maintained and protected and that life safety programs and practices are being enforced.
• Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action.

• Bachelor's degree in a related field from an accredited university/college plus at least eight (8) years of related experience
• Experience working with both branded and independent hotels and resorts is preferable.
• Multi-property experience
• Excellent Leadership Skills
• Strong P&L experience
• Must be an excellent communicator
• Able to identify mark trends and adjust business strategy accordingly