IT Support Specialist

The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%).

About the Role

In this position, you'll work with a highly collaborative team to:

Technical Support and Troubleshooting

• Provide first-line technical support to end-users for hardware, software, and diagnosing network issues.
• Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
• Assist in the installation, configuration, and maintenance of IT equipment and software applications.

User Assistance and Training

• Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.
• Provide user training on IT systems, software applications, and best practices.
• Develop and update user manuals and technical documentation.
• Own IT-related needs for new employees, including setting up workstations, leading an 'Intro to IT' meeting, and coordinating the shipment of equipment for remote employees.
• Coordinate the return shipping of equipment for terminated employees.
• Troubleshoot Polycom conferencing equipment for all offices.

System and Network Maintenance

• Assist in the monitoring of computer systems and networks to ensure optimal performance.
• Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.

Collaboration and Communication

• Work closely with the Sr. IT Manager on various projects and initiatives.
• Collaborate with other departments to understand and address their IT needs.
• Communicate effectively with team members and end-users.
• Provide a quick turnaround for all help desk requests.
• Security and Compliance
• Assist in implementing IT security policies and procedures.
• Reporting any vulnerabilities or breaches.
• Report any breach in compliance.

About You

We're looking for someone with:

• 1+ years of experience
• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.
• Strong understanding of computer hardware, software, and network systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A+ certification preferred
• Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.
• Customer Service: Ability to provide excellent customer service and support to end-users.
• Communication: Effective communication skills to explain technical concepts to non-technical users.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Team Collaboration: Ability to work collaboratively with IT team members and other departments.
• This is a predominately desk job with the option of sitting or standing.
• Ability and willingness to travel to site visits and local branch offices for occasional meetings.
• Flexible work schedule.

Location

This is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office.

About Osborn

Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of these public projects surrounds our daily lives, from the sidewalks we stroll to visit our neighborhood park, to the confidence in knowing our homes are safe from flooding when heavy rain comes. Our team develops strong foundations of trust with cities, counties, and agencies to achieve more resilient and more sustainable communities.

We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Working for Osborn provides you the chance to learn new skills, follow your passions, and have fun along the way!

What We Offer

We provide a comprehensive benefits package that promotes employee health, performance, success, and ownership. (Stated benefits are for full-time regular positions. Temporary and part-time roles are eligible for limited benefits.)

• Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing.
• A collaborative and fun environment with idea-sharing, learning, and curiosity.
• Training and mentoring.
• Opportunities for growth within the company.

The expected compensation range for this position for employees based in the Bellevue/Seattle area is $55,000-$70,000 annually and is dependent upon skills, experience, education and geographical location.

What We Value

Our new team member will be someone who aligns with our core values of Professionalism & Responsibility, Collaboration & Creativity, Health & Well-Being, Laughter & Fun, Relationships & Respect, Growth & Exploration.

Our Diversity and Inclusion

Osborn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

If you are an individual with a disability and need assistance completing the online application, please call 425-451-4009. Please leave a message and a member of our People Operations team will return your call within three business days. Alternatively, an email may be sent tohr@osbornconsulting.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

Osborn participates in theElectronic Employment Eligibility Verification Program.