Clinic Support Coordinator

Job Duties and Responsibilities:

Performs variety of administrative processes, is the first and last point of contact with patients daily.

• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.
  

Transition care and discharge resource

• Reviews patient chart to ensure completeness and program compliance. Collects data when requested.
• Collaborate with treatment team on resources needed for patient aftercare transition.
• Maintains database of resources available to patients
  • Outpatient
  • Psychiatrists
  • In home treatment providers/agencies
  • Ongoing medical care
  • Community support groups
  • Long-term care facilities (residential, CBRF, nursing home, assisted living)
  • County and State services (financial, SSI, food, shelter, energy and rent assistance, group home)
  • School resources for children/adolescents including alternative schools.
  • School resources for adults
  • Foster care agencies

• Obtains consents for release of information.

Completes all documentation within required timeframe.

Ensures routine and priority tasks are completed within established timeframe.

Coordinates projects as assigned.

• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team

Ability to communicate and coordinate transfer process to and from Rogers.

• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.

Performs other duties as assigned.

Education/Training Requirements:

• Bachelor's Degree in human services, psychology, social work, special education, or related field required or commensurate experience.
• One to two years' work experience in behavioral health, medical field, or in customer service.
• Formal training in the management of the aggressive patient (NCI) is required within sixty (60) days of date of hire. Annual re-certification is required.
• American Red Cross Professional Rescue is required within thirty (30) days of date of hire. Bi-annual re-certification is required.
• Attend all mandatory in-services and other in-services relevant to the position. Be responsible for all educational requirements and related obligations pertaining to the license of the program/unit license regulatory requirements governing the program(s).
• Hold a valid driver's license in the state in which they are employed. Required to have driving record approved by the Hospital's insurance carrier.

Pay Transparency Requirements:

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)