RCM - Business Process Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role supports the design and implementation of operational digital playbooks for RCM Middle Operations (CDI, Coding, HIM). The senior analyst ensures accurate documentation, compliance, and smooth onboarding for new clients while contributing to process standardization across existing accounts. This role will have primary responsibility supporting the Optum Physician Advisory Services (OPAS).

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Support Optum Physician Advisory Services (OPAS)
• Contribute to the development and maintenance of digital playbooks by documenting workflows and SOPs under guidance from senior leaders
• Ensure alignment with enterprise standards and client-specific requirements
• Assist in onboarding new clients by applying established playbook frameworks
• Adapt processes to meet client needs while maintaining compliance
• Support efforts to standardize workflows across multiple clients
• Identify and report opportunities for efficiency improvements
• Implement updates to operational content based on regulatory changes
• Collaborate with compliance teams to ensure timely adoption
• Participate in content review and validation processes
• Ensure documentation meets quality and usability standards
• Work closely with SMEs and internal teams to execute transformation initiatives
• Provide input for Centers of Excellence activities
• Escalate issues to the consultant

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years in RCM with experience in CDI, Coding, HIM
• Experience supporting change management initiatives
• Solid understanding of compliance and payer-provider dynamics

Preferred Qualifications:

• Experience with operational playbook development and process documentation
• Proficiency with tools such as Microsoft Office Suite and Smartsheet
• Familiarity with governance processes and compliance frameworks
• Proven solid communication and collaboration skills across cross-functional teams

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.