Guest Service Agent 1/Jr. - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Preferred Qualifications:

• Previous guest service experience in a hotel or related hospitality environment preferred.
• Intermediate computer skills and ability to learn Property Management Systems (PMS, PC console, etc.).
• Ability to communicate effectively in English with team members, leaders and guests.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities:

• Operates PC based console system with multiple telephone line capacity.
• Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenities.
• Gives callers accurate and precise directions to several locations related to hotel property and surrounding area. Knowledgeable of hotel services, amenities, and special events. Maintains directory of current activities including but not limited to character dining, recreation, spa, and children's camp.
• Serves as communications hub during Emergency Procedures.
• Other duties as assigned.