Customer Onboarding Specialist

We are looking for a fearless, positive, and motivated Customer Onboarding Specialist to join our dedicated Customer Onboarding Team at Avinode Group. Your entrepreneurial spirit and energy drive you to act and accomplish tasks efficiently. Supporting the team and prioritizing the customer experience are second nature to you. Building strong, enduring relationships comes naturally, and you possess a keen interest in aviation. You will be a part of a warm, inclusive, and supportive workplace, where a bit of quirky humor is always welcome. Are you up for this exciting challenge?

What you will be doing:

• Play a vital role in ensuring our members' success. You'll guide them through the onboarding process, help them implement our cutting-edge Avinode Group services, and ensure they reach their operational goals while unlocking the full potential of our products.
• Working closely with our customers, you'll optimize their product utilization, guarantee their satisfaction with our services, and ensure they're up and running smoothly.
• With your technical expertise, quick learning abilities, and exceptional project management skills, you'll be the driving force behind their success story.
• You will help and educate customers to achieve their goals through collaboration with our solutions, focusing on improving feature adoption and consistent onboarding.
• Engaging with our customers through demos, webinars, and training sessions. You are expected to ensure expectational service for our customers and help them with troubleshooting issues during onboarding.
• You will also need to actively seek and rely upon customer feedback for product development.
• You naturally delve into issues, generate ideas, and find solutions.

What you will bring along:

• 3+ years relevant experience in customer facing support roles
• Background or exposure to managing multiple priorities and resources at one time, working with cross-functional teams.
• Excellent written and verbal communication skills and presentation abilities
• Technical aptitude - understands that the way to great products and features is through iteration and learning.
• Strong experience designing and supporting digital onboarding journeys, including familiarity with tools that enable automated workflows, guided experiences, and scalable customer engagement.
• Ability to communicate complex technical features in simple terms.
• Ability to prioritize multiple competing priorities and projects in a fast-paced environment, both in a team and individual environment.
• Ability to understand different customers' pain points and solve them.
• Great advantage if you have experience in the aviation industry.
• Building strong, enduring relationships comes naturally, and you possess a keen interest in aviation.

What do we offer you?

We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard.

• Ability to schedule your calendar with flexible work locations.
• Competitive salary and benefits
• Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important.
• Great opportunities to develop certain skill or to learn new things with trainings. We want to support your development and dreams.

Want to join our crew?

Sounds like a great fit for you? You'll find more fun facts about our Noders (that's what we call ourselves) and our culture on our website. Kindly apply for this position through the "apply" button with your CV and cover letter in English as soon as possible. We are not able to accept applications via email. Please note that selections will be running continuously so don't wait to apply!

Salary Range: $70,000 - $75,000 DOE (Depending on experience)

About Avinode Group

Avinode Group, owned by Camp Systems, offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.

Our essentials are crafted to minimize stress and maximize profit for brokers and operators. The suite includes the world's leading sourcing platform for air charter, making it easy to find aircraft, book trips and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. With a fully integrated payment solution our customers can rely on a hassle-free process from quoting to booking and paying.

With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue. Avinode seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us every day to exceed expectations.

Avinode is an equal opportunity employer. We care about having the best people at Avinode. We want you for what you can do and who you are as a person.

Want more details? Discover the value our essentials bring to our customers every day.