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Student Associate - IT Helpdesk Support - College of Allied Health Sciences

University of Cincinnati
United States, Ohio, Cincinnati
Jan 20, 2026
Job Description Apply now Job Title: Student Associate - IT Helpdesk Support - College of Allied Health Sciences Posting Start Date: 1/20/26 Work Arrangement: Onsite N/A - Do not post internally Job Overview Provide friendly, firstline technical support to CAHS students, faculty, and staff at walkup counters, by phone, and via online channels (e.g., Teams/chat).You'lltriage and resolve common issues, create/route tickets in ServiceNow, and support classroom/lab technology to help keep teaching and learning running smoothly. 20-24 hours/week during academic terms; additional hours during peak periods as available. Primary Duties Staff the CAHS helpdesk during assigned shifts; greet customers, assess needs, and deliver Tier1 support with clear, empathetic communication Troubleshoot endpoints (Windows/macOS), university accounts/MFA, WiFi, printing, classroom AV, and common academic apps (e.g., Microsoft 365, Canvas, Zoom, Exam delivery tools) Create, update, and close tickets inServiceNow; escalate to Tier2/college IT as needed with thorough notes and diagnostics Perform device checkin/out, peripheral swaps, and basic hardware triage;assistwith computer lab and classroom readiness checks Support CAHSspecific learning spaces and software by following provided runbooks;assistwith lecture capture and simple AV setups Contribute to knowledge articles, quickstart guides, and FAQs; suggest improvements to workflows and studentfacing documentation Uphold data security and privacy (FERPA/HIPAA awareness), following university policy when handling sensitive information Minimum Requirements Current UC student in good academic standing Strong customer service orientation; clear oral/written communication Comfort with Windows/macOS basics, M365 apps, browsers, WiFi, and MFA Ability to follow runbooks, document steps taken, and manage multiple tickets Additional Qualifications Considered Prior IT support, helpdesk, or AV/learningspace experience Familiarity with Canvas, Zoom, and classroom AV (projectors, HDMI, lecture capture) Experience with an IT ticketing system (ServiceNow preferred) Work Conditions & Physical Requirements Onsite customer interaction at walkup counters and in classrooms/labs Occasional lifting/moving of equipment up to ~25lbs; standing during busy shifts N/A - Do not post internally Apply now