Clerical Assistant 2

The Department of Military and Veterans Affairs is searching for a highly motivated individual with a positive attitude who will provide clerical support at the Fort Indiantown Gap, Lickdale Veterans Outreach Center. If you enjoy a fast paced, challenging environment and take pride in your work, we want to hear from you!

Watch this video to see how you can make a difference caring for Pennsylvania's veterans working for the Department of Military and Veterans Affairs. Come join the DMVA team, apply today!

This position will provide clerical support to the Veterans Service Officers (VSOs) and Veterans Service Specialists (VSSs) in the Programs and Services section. Duties include reviewing applications for completeness and entering applicant information into the AIM database. The Clerical Assistant 2 will be required to call and/or send letters requesting additional documentation or information as needed. Determines when applications are fully developed based on checklists and established operating procedures, then sends applications and any related information to VSSs for adjudication. Answers and directs incoming phone call and provides customer service to veterans, surviving spouses, and dependents inquiring about programs, procedures, and application status. You will independently determine when calls should be elevated to VSSs or VSOs.
Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:15 am to 4:30pm, Monday thru Friday, with a 45-minute lunch.
• Telework: This position may be eligible to telework part time, (5 days out of 10 days). Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown, Pennsylvania. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• Candidate must possess a valid federal or state-issued photo ID and pass a favorable NCIC screening for admittance to Fort Indiantown Gap.

• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.