AVP, IT

The AVP, Information Technology will provide strategic leadership and oversight across End User Services, Asset Management, IT Service Management (ITSM), and related infrastructure functions. This role owns the execution and performance of the project and service portfolio supporting enterprise technology operations.

The AVP will collaborate closely with the SVP of IT, Infrastructure leadership, Enterprise Architects, IT Security, and PMO leaders to shape, prioritize, and deliver initiatives aligned to the technology roadmap. Success requires the ability to flex communication and leadership style when partnering with highly technical engineering teams, non-technical project managers, and executive stakeholders.

This leader will define and refine epics, features, and user story requirements to ensure solutions meet business needs and adhere to secure, scalable, and resilient architectural principles. In partnership with the PMO, the AVP will guide project initiation, charters, planning, and execution, serving as an escalation point for portfolio and project risks.

In addition to strategic portfolio oversight, this role ensures excellence in day-to-day service delivery, leading teams responsible for incident, problem, request fulfillment, and asset management processes. The AVP will monitor operational health, drive continual improvement initiatives, and evolve ITSM practices, tooling, and performance measures.

Strategic Leadership & Portfolio Management

Partner with the Portfolio Analyst to understand demand intake and capacity impacts across End User Services and ITSM.
• Engage regularly with the PMO to provide direction on active initiatives, resolve escalations, and ensure alignment with enterprise priorities.
• Participate in roadmap planning, backlog development, and grooming sessions to ensure strategic clarity and technical cohesion.
• Collaborate with IT Sourcing and vendor partners to support contract renewals, product roadmaps, and implementation planning.
• Work with Infrastructure Architects, Directors, and Senior Engineers to ensure solutions meet enterprise standards for scalability, resilience, and security.
• Contribute to the development of IT strategy and the long-term technology roadmap.

Operational Excellence & Service Delivery

• Oversee incident, problem, request, and asset management performance, ensuring SLA adherence and timely resolution of escalated items.
• Drive continuous improvement across ITSM and operational processes, including tooling enhancements and workflow optimization.
• Serve as a senior escalation point for outages, critical incidents, and complex project risks.
• Own budgeting for assigned teams, forecasting operational and project needs, and ensuring financial stewardship.

Leadership & Team Management

• Lead and mentor managers and technical teams, cultivating a high-performance culture grounded in accountability, transparency, and service excellence.
• Oversee performance management, talent development, workforce planning, and hiring decisions.
• Champion cross-team collaboration and alignment across Infrastructure, Security, PMO, and Architecture groups.

• Bachelor's degree in IT, Computer Science, Engineering, or related field; or equivalent experience (Master's degree preferred)
• 5+ years of leadership experience managing managers and technical teams
• 10+ years overseeing complex IT project portfolios or programs in highly technical enterprise environments
• Strong knowledge of Project Management (PMP a plus), Business Process Improvement (Lean Six Sigma a plus), ITIL practices (incident, problem, change, request, ITAM), Azure cloud fundamentals, and O365
• Experience with modern endpoint deployment and management platforms (e.g., Autopilot, Intune, conditional access, MFA)
• Familiarity with zero-trust security principles and enterprise governance Enterprise IT leadership
• Strategic and operational planning
• Deep understanding of architecture, engineering practices, and infrastructure technologies
• Executive-level communication and presentation capabilities
• Vendor and contract negotiation
• Organizational planning and budget management
• Strong decision-making and problem-solving abilities

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.