New

Switchboard Operator

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Indiana, Indianapolis
Jan 21, 2026
Switchboard Operator - Hospital Call Center Indianapolis, IN (Hybrid / Remote After Training) Contract Opportunity \| Multiple Openings Pay: $16.00/hour About the Role Are you calm under pressure, customerfocused, and great on the phone? We're hiring Switchboard Operators to serve as the first point of contact for a large hospital system's main 800-number. In this fastpaced role, you'll act as the "human Google," helping patients, families, and internal staff quickly connect with the right departments, providers, or services. This is a highvisibility position where professionalism, efficiency, and empathy directly impact the patient experience. What You'll Do * Answer and route 250+ inbound calls per day with speed and accuracy * Serve callers from both inside and outside the health system * Route calls for 14 hospital facilities * Page physicians on behalf of patients and staff * Answer general questions about hours, services, locations, and departments * Transfer emergency calls to the Emergency Department immediately * Represent the hospital brand with exceptional customer service on every call * Keep calls efficient (typically 30-45 seconds) while remaining courteous and helpful Work Environment * Highvolume 24/7 hospital call center * Team of ~40 operators across three shifts * Open 364 days per year (rotating schedules required) * Training is onsite, daytime hours before remote work eligibility * After training, role follows a workfromhome model, per telework policy All equipment provided, including: * Computer * Dual monitors * Headset, keyboard, and mouse Available Shifts (5 Openings) * 9:00 PM - 4:00 AM (Rotating \| Temporary/FMLA coverage) * 2:30 PM - 11:00 PM (Rotating) * 4:00 PM - 12:30 AM (Rotating) * 1:00 PM - 10:30 PM (Rotating) * 5:00 PM - 11:00 PM (Rotating) Schedule while on contract: Monday-Friday What We're Looking For Required: * 1+ year of recent, steady call center experience * Must have taken 50+ calls per day * Strong customer service skills (professional, polite, and composed) * Experience working in a fastpaced environment * Reliable job history Preferred: * Hospital, healthcare, or medical office experience * Familiarity with inbound call routing or switchboard environments Why This Opportunity Stands Out * Be part of a healthcare organization that directly impacts patient lives * Opportunity to work with one of the largest and most respected health systems in the region * Paid training and potential for longterm career growth * Exposure to multiple departments and pathways for internal mobility * Stable schedule, consistent call volume, and strong team support If you're dependable, customerdriven, and looking for a foot in the door with a respected healthcare organization, this is a great opportunity to grow your career while making a meaningful difference every day. Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.