Radiologist Support Specialist I

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RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. Radiology Support Specialist duties may include answering inquires, resolving problems, fulfilling requests and database queries. This is 100% remote position working 40 hours per week. Shifts are Monday-Friday from 12:00pm to 8:30pm EST, with rotating weekends and holidays.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:

(95%) Radiology Support

1. Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team
2. Deliver client satisfaction through effective resolution of client calls
3. Answer inquires, resolving problems, fulfilling requests and database queries
4. Efficient drafting of X-Rays and verification of cross sectional exams
5. Efficient remediation of studies on the RSS exceptions work list
6. Effective execution of critical finding and super-stat requests
7. Focus on assigned duties in a high volume client service center
8. Utilize multiple information systems to verify the availability of diagnostic information
9. Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
10. Owns issues through verified resolution
11. Establish effective working rapport with clinical team including physicians
12. Build effective working relationships and a positive working environment with teammates
13. Generate process improvement ideas and proactively act on ideas

(5%) Other duties as assigned

Required:

1. High school diploma, or equivalent
2. One (1) year of experience in a healthcare setting or customer service role

Preferred:

1. An associate's or bachelor's degree in business, healthcare administration, or related field
2. Radiology Certification a plus