IT Support Analyst

Who We Are

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you'll join us!

What We're Seeking

We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.

Compensation: The target salary range for this position is $60,000 - $63,000 annually, consistent with our internal compensation framework. This position is classified as Grade 11, with a full pay range of $51,962 - $72,789. You are eligible for an incentive bonus up too 5% of your annual salary, prorated based on your start date. Final pay will be determined by your experience, skills, internal equity, and available budget.

What You'll Do (Responsibilities)

* Provide day-to-day technical support for end users, including hardware, applications, and system access issues.

* Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software .

* Support employees working in office, manufacturing, and warehouse environments.

* Escalate complex or unresolved issues to appropriate IT teams

* Document incidents, resolutions, and procedures in the ticketing system.

* Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding.

* Monitor network connectivity identifying and working with network providers to resolve outages.

* Monitoring nightly batch schedules and doing basic troubleshooting if issues occur

* Support IT projects and initiatives as assigned.

What You'll Need (Qualifications)

* Associate's degree in information technology or related field, or equivalent experience.

* 3+ years' Experience providing end-user and infrastructure technical support.

* Strong customer service, communication, and organizational skills.

* Ability to troubleshoot issues independently and follow established procedures.

* Experience monitoring nightly batch schedules and doing basic troubleshooting

* Experience working with network hardware and software.

* Experience working with network and security administrative processes such as password management.

Preferred:

* Experience supporting voice-directed picking systems.

* Experience in food distribution or logistics environments.

* Experience working in or supporting systems within a unionized workforce environment.

* Experience supporting multi-site warehouse operations.

* Experience supporting ERP and similar software solutions

* Experience supporting Blue Yonder Warehouse Management System

Physical Demands and Work Environment:

* Ability to work within an office environment.

* Must be able to work in a fast-paced, autonomous environment.

* Must be able to organize, prioritize, multi-task, meet deadlines, act professionally, and maintain information confidentiality.

* Some travel is required.

How You'll Find Success at EAS

* Value People Most of All: Show respect & care, embrace diversity, and empower others.

* Commit to Safety Everyday: See something say something do something, practice safe behavior, and celebrate safety success.

* Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change.

* Think Before Doing and Act Decisively: Make thoughtful decisions, work together to find solutions, and do what's right.

* Welcome Constructive Straight Talk: Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand.

* Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others to be successful.

* Enjoy What You Do!: Have a positive attitude, Live the Spirit of E.A. Sween, and celebrate success.