New

Inside Plant Access Technician III- DOCSIS

Altice USA
United States, New York, Lindenhurst
1144 New York 109 (Show on map)
Jan 21, 2026
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary DOCSIS Technician III is responsible for providing first level technical support across Video, DOCSIS and Critical Infrastructure systems including, set-up and operation of cable modem termination systems, cable modems, and basic networking equipment, maintenance and adjustments of document video carrier levels, audio video ratio, depth of modulation, and audio deviation as well as management of optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures. Responsibilities Act as first point of contact to determine source of signal impairments in partnership with field and Network Operations Center (NOC) employees to facilitate quick resolution of issues identified. Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the network equipment and facilities. Partner with Internet Protocol (IP) network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network. Support, operate and maintain all Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers. Monitor Headend cooling and coordinate with air-conditioning specialists to ensure proper system operation. Generate universal change request (UCR) tickets for the notification and updating of scheduled or emergency repairs with the Network Operations Center and other departments. Responsible to support Critical Systems in all phases of work. Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed. Responsible for troubleshooting and repairs on FTTH equipment located inside the hub sites, ex any OLT & BNG repairs. Qualifications Degree in Computer Science/Network Engineering, or equivalent work experience. Demonstrated working knowledge in the majority of the following areas: Network from cable modem termination system (CMTS) to Peering/Transit platforms. All Routing protocols and configurations (to support BGP, OSPF & EIGRP) High level of knowledge on Cisco core router devices and configurations All Networking topologies (Ethernet, SONET, Spatial Reuse Protocol (SRP), Packet over SONET (POS), etc.) Switching and configuration options (Virtual LAN (VLANS), Hot Standby Router Protocol (HSRP), Not so stubby area (NSSA), Dynamic Host Configuration Protocol (DHCP), Policy Based Routing (PBR), Virtual Private Networks (VPNs), Network Address Translation (NAT), etc.) Internet applications and their protocols Transmission Control Protocol (TCP), User Datagram Protocol (UDP), Peer to peer type apps, mail, news, web surfing, Simple Network Management Protocol (SNMP), etc.) Multicast (Protocol Independent Multicast (PIM), Internet Group Management Protocol v2 and v3 (IGMPv2 and v3), Auto-Rendezvous Point Auto-RP) Highest level of DOCSIS knowledge and applications Working knowledge of the proprietary networks as they relate to Voice over Internet Protocol (VOIP), Optimum Video (I/O), Optimum Online (OOL), Lightpath and Network Transport. Advanced experience with Internet applications and their effect on Network Infrastructure. Must be able to participate in after-hours emergency response stand-by. Including response to Fire Alarms, Equipment Alarms, Power Outages, Natural events (floods, wind, hurricanes .) and other events. Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed. Must possess and maintain a valid driver's license in good standing within the state of current residence. The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations. The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$74,018.00-$121,601.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.