Deputy Dispatch Responder - Employment Access Center

Central City Concern (CCC) is an innovative nonprofit agency providing comprehensive services to single adults and families impacted by homelessness, poverty, and addictions in the Portland metro area. We hire skilled and passionate people to meet our mission to end homelessness through innovative outcome-based strategies that support personal and community transformation.

Schedule: Saturday - Wednesday, 11:00 pm - 7:30 am (Night Shift)

Location: Employment Access Center 2 NW 2nd Ave Portland, OR 97209, USA

Compensation: $19.22 - $24.99/hr

The Deputy Dispatch Responder responds to requests from staff and programs needing immediate and future assistance in filling shifts that are vacant from unexpected absences, vacations or vacant positions. This position requires that carrying and answering the dispatch phone, and filling shifts during the entire shift. This position also offers support to CC Staffing Trainees if they have any questions while working in a given building.

MINIMUM QUALIFICATIONS:

• Ability to read, write, and understand English
• Preference given to individuals who are currently or have worked for CC Staffing.
• Understanding of union requirements for filling shifts, or ability to understand.
• Has the competencies necessary to:

a. Quickly assess situations and develop plan

b. Work within Deputy Dispatch software

c. Clearly document all call responses

d. Communicate clearly and effectively both orally and in writing

• Sufficient manual dexterity and physical ability to perform duties
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to incoming calls from programs and staff during shift.
• Monitor and respond to CCC Staffing Dispatch email.
• Work within Deputy Dispatch system to fill the vacancy following all applicable requirements within the Employee Handbook and the Union Contract.
• Make phone calls in order to find shift coverage, per union contract, when applicable.
• Notify the program of who will be working the shift.
• Notify the program when coverage cannot be found.
• Notify the program when staff are unable to make it to a scheduled shift.
• Maintain accurate records of shifts in Deputy Software.
• Document every phone call and action taken.
• Provide in person and/or telephone support for CC Staffing employees in various locations.
• Provide training for on-duty CC staffing employees.
• Cover front desk positions while performing dispatch duties at 24/7 buildings when coverage cannot be found.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC
• services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

SKILLS & ABILITIES:

• Proficient is Microsoft Office Suite software (Word, Excel and Outlook).
• Ability to learn scheduling software.
• Ability to multi-task and to prioritize duties and tasks.
• Ability to manage time in order to meet deadlines.
• Ability to maintain accurate records and necessary paperwork.
• Ability to respectfully communicate with a wide variety of individuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to understand and follow directions.
• Ability to apply principles learned to new situations.
• Ability to display a non-judgmental attitude.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, co-workers, and all other individuals encountered within the scope of work.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays & 2 Personal Holidays. Eligibility dependent on employee's schedule.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.