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Job Summary
As Supervisor, provides day-to-day operations support and supervision to the Care Transition Specialists; leading and coordinating referral through-puts while challenging the team to achieve excellence. Responsible for consultant service delivery.
As Consultant, obtains and prompts conversion of referrals to admissions and facilitates a smooth transition of patients into Continuing Care facilities and Homecare services. Maintains communication with referral sources, external case managers and insurance companies, and assists with the coordination of services.
Provides input to the Senior Director regarding budget, referral/admission barriers and strategies, staffing and customer service. Establishes, monitors and evaluates the performance goals of the liaisons. Encourages individual and team growth among the staff while providing high quality, compassionate service. Must be capable of traveling to and from referral sites located off campus.
Essential Functions
- Provides day-to-day operations support and supervision to the Care Transition Specialists.
- Leads and coordinates referral through-puts while challenging the team to achieve excellence. Responsible for consultant service delivery.
- Obtains and prompts conversion of referrals to admissions and facilitates a smooth transition of patients into Continuing Care facilities. Maintains communication with referral sources, external case managers and insurance companies, and assists with the coordination of services.
- Provides input to the Director or Sr Director regarding budget, referral/admission barriers and strategies, staffing and customer service. Deployment of business development, sales, communication and marketing tactics.
- Establishes, monitors and evaluates the performance goals of the Care Transition Specialists. Encourages individual and team growth among the staff while providing high quality, compassionate service. Recruits, evaluates and hires staff as necessary.
- Leads referral process and staff work process development/continuous improvement.
Qualifications
Required
- Associate's Degree or equivalent in nursing, therapy, or social work
- 2 years of relevant skills, knowledge, abilities typically gained through related experience
- LIC-Registered Nurse (RN) - STATE_MI State of Michigan required Or
- LIC-Master Social Worker (MSW-Master) - STATE_MI State of Michigan required Or
- LIC-Physical Therapist - STATE_MI State of Michigan required Or
- LIC-Physical Therapist Assistant - STATE_MI State of Michigan required Or
- CRT-Occupational Therapist, Registered (OTR) - NB-COT National Board for Certification in Occupational Therapy required Or
- CRT-Occupational Therapy Assistant, Certified (COTA) - NB-COT National Board for Certification in Occupational Therapy required Or
- CRT-Speech Language Pathologist - ASHA American Speech-Language-Hearing Association required Or
- LIC-Bachelor Social Worker (BSW) - STATE_MI State of Michigan required Or
- LIC-Bachelor Social Worker Limited - STATE_MI #N/A required Or
- LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan required
Preferred
- Bachelor's Degree or equivalent in nursing, therapy, or social work
- 2 years of relevant experience working with insurance companies and government payers
- 2 years of relevant progressive prior supervisory experience and prior experience with persons requiring home care and/or hospice services
- 3 years of relevant experience as a case manager
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 5 lbs
- Pushing Force > 5 lbs: Seldom up to 25 lbs
- Pulling Force > 5 lbs: Seldom up to 15 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Seldom
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Seldom
- Squat: Seldom
- Supine Lying: Seldom
- Stair Climbing: Seldom
- Crawling / Kneeling: Seldom
- Driving: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity [None = No; Seldom = Yes]: Seldom
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status
Primary Location SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
Department Name Care Transitions Continuing Care - Corporate
Employment Type Full time
Shift Day (United States of America)
Weekly Scheduled Hours 40
Hours of Work 8 a.m. to 5 p.m.
Days Worked Monday to Friday
Weekend Frequency N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.
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Corewell Health
Jan 23, 2026