HR Service Center Rep I-HROPA2 - Springfield, MA

Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.

BENEFITS

• Health, Dental & Vision
• Prescription Drug Coverage
• Employee Assistance Program
• Group Life Insurance
• Disability Insurance
• Investment 401K Plan & Profit Sharing
• Discounted Employee Stock Purchase Plan
• Paid Vacation, Holidays & Winter Shutdown
• Tuition Assistance Program
• Employee Product Discounts
• Service Awards

Scope: Responsible for employee and manager service delivery and the execution of human resource transactions within the HR office. This role serves as the initial point of contact in HR for employees seeking HR services. This role will also be the local day to day support for employee engagement events and activities. $22-$25

Essential Duties and Responsibilities:

• Serve as the initial point of contact and respond to and/or support the resolution of employee inquiries regarding a wide variety of HR issues including payroll, benefits, compensation, etc.
• Effectively interact with managers, employees, and vendors to coordinate scheduling of meetings and/or other activities.
• Manages administration of programs and processes engaged by the HR including, but not limited to, employee participation, enrollment in programs/activities and general distribution of materials to employees.
• Demonstrates a solid understanding of manager and employee business needs, anticipates requests and works to deliver a positive resolution.
• Properly redirects employees to appropriate resource based on individual issue.
• Demonstrates significant empathy for the personal circumstances of employees.
• Demonstrates depth and breadth of understanding of company policy and process related to new hires, leaves of absence, benefits, job opportunities and all areas of HR and the business
• Understands and anticipates the impact of policy and process on managers and employees and effective assist in the resolution of the issue.
• Is a key participant in departmental process and specifically process improvement in all areas that impact employee interactions.
• Demonstrates an understanding of laws relating to the HR environment such as FMLA, ADA, FLSA, etc.

• Responsible for daily and weekly administrative requirements of the HR team. This includes management of the personnel filings, support of business scheduling needs, basic project support, etc.
• Serves as day-to-day contact and local event support for employee engagement events and activities in collaboration with HR Communication & Engagement Specialist. This work includes event prep and pre-work, and support on event days.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Education and Experience:

• Minimum of 1-year administration and/or customer service experience is required
• Familiarity with Microsoft Word, PowerPoint, and Excel required

Competencies and Skills:

• Highly motivated to perform
• Strong team player that takes the initiative to collaborate within HR team and the business
• Excellent interpersonal and communication skills required
• Demonstrated ability to be empathetic
• Strong attention to detail
• Types accurately
• Ability and desire to learn and implement new ideas

Physical Demands:

• Works in an office environment.
• Able to sit and work at a computer keyboard for extended periods of time.
• Able to lift and move up to 25 pounds occasionally

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

The following Personal Protective Equipment is required:

• Safety glasses with side shields and hearing protection required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

Revised: 2.1.2024