IT User Support Specialist II
 Tennessee Tech University | |
 United States, Tennessee, Clarksville | |
 Jan 22, 2026 | |
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IT User Support Specialist II Cookeville, TN, United States Job Description Description of Job Duty: Assist researchers in onboarding onto state-of-the-art research computing systems, tools, and software to enable research productivity. Tennessee Tech is an Equal Opportunity/Affirmative Action employer. Responsibilities Essential Functions: Researcher Engagement: Regularly assist a broad set of researchers through support requests (i.e. email, ticketing systems, chats). Help with routine issues in using research computing systems. Solutions Development: Provide the onboarding of state-of-the-art research computing systems, tools, and software to enable research productivity. Occasionally provide solutions to researchers that facilitate and/or enables research. Partnership/Collaboration: Connect and coordinate the interactions between researchers and technology providers. Documentation/Training: Help review and test training material. Work Hours: Typical hours are Monday-Friday, 8: 00 a.m. – 4: 30 p.m. Special Instructions: Applicants will be required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and contact information for three references. References will be contacted at a later date. Submission of materials is the applicant’s responsibility. Applications without all required materials are incomplete and will not be considered. Salary: Commensurate with education and experience. Level P2, Grade 12. Benefits Information: The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits. Qualifications Minimum Qualifications: Bachelor's degree with 1 year of related professional experience, associate's degree with 3 years of related professional experience, OR a high school diploma/GED with 5 years of related professional experience. recblid vw89ixhajlqfqo4kkraj0p0dwityxk | |