Assistant Director, Career Education

To be considered for this opportunity, a cover letter is required along with your resume/CV.

About USC

University of Southern California (USC) is a constellation of schools, centers and institutes where some of the brightest minds, working together in a dynamic and collaborative environment, are leading the way to the future of education and a healthier, more joyful and more sustainable Los Angeles and world. USC is a leading private research university which offers students a world-class education with highly ranked programs in virtually every field - from cinema to the sciences - as well as unparalleled research, internship, and professional opportunities in a wide array of organizations including nonprofits, Fortune 500 companies and global businesses.

About USC Career Services

The mission of the USC Career Center is to provide exceptional career services to all members of the Trojan Family. Whether you are deciding on a major, exploring career options, seeking a job or internship, or looking for professional networks, the USC Career Center is committed to helping you achieve your professional goals.

About the Opportunity

The Assistant Director of Career Education leads the strategic use of digital tools that advance the Career Center's mission. This role oversees the Career Center's educational platforms, including the campus-wide CRM, ensuring they support student career exploration, skill development, and internship preparation while integrating with university systems for employer engagement and data-informed service delivery.

The Assistant Director provides training and instructional support to employers, students, staff, and faculty, collaborates with campus partners and external vendors, and identifies innovative ways to enhance the digital career services experience. Responsibilities also include designing learning materials, delivering workshops, and developing scalable training programs. In addition, the role manages comprehensive data collection efforts to support strategic planning, guide decision-making, and strengthen the delivery of student success initiatives.

Key Responsibilities:

Education & Training for Online Career Resources

• Maintain a comprehensive inventory of the Career Center's portfolio of educational technology tools (e.g., job boards, interview practice platforms, assessment tools, event systems).

• Identify resources that support and enhance the mission of career services, including tools that help expand networking, career fairs, internship exploration, and job or industry exploration.

• Serve as a thought leader by staying current on emerging trends in digital career education.

• Develop and deliver comprehensive training programs for students, alumni, and staff on leveraging technology for job and internship search, resume writing, interviewing, networking, and exploration.

• Create and maintain high-quality tutorial guides, best practice documentation, and multimedia content (e.g., short videos, screen recordings, step by step workflows, user guides).

• Host instructional office hours and offer guidance to help apply platform features to career goals, internship preparation, and improve digital career readiness.

• Serve on the Handshake Users Group and stay informed about feature updates that assist with industry best practices related to internships, employer recruiting, and student engagement.

Data Analysis and Reporting

• Support the Senior Research Analyst with data collection, migration, and tracking projects, including metrics related to internships and experiential learning participation.

• Continuously explore innovative, data-informed solutions to enhance student, employer and alumni experiences.

• Monitor Handshake analytics reports and advising outcomes for reporting and decision-making.

• Use digital tools to collect, import, and analyze student engagement and workshop participation data for dashboards and annual reports.

Collaboration and Cross-Campus Coordination

• Partner with Provost IT tomaintain a comprehensive inventory of the Career Center's portfolio of educational technology tools (e.g., job boards, interview practice platforms, assessment tools, event systems).

• Partner with Provost IT to ensure the tools are functional, operating efficiently, and meeting user needs at all times.

• Collaborate with Career Center staff, faculty, and university partners to integrate technology into advising, curriculum, employer engagement, internship program administration, and other student success and campus initiatives.

• Represent the Career Center on committees such as the HireBigTen+ Consortium Vendor Relations Committee and other internal working groups as needed, including those related to internships and experiential learning.

• Provide support to the Assistant Director of Marketing for the uConnect website: post updates and assist with content organization and flow.

Qualifications:

• Bachelor's degree in education technology, information systems, higher education, or a related field (Master's preferred).

• 3-5 years of professional experience in educational technology, higher education, or career services.

• Advanced experience with Handshake and other relevant career services platforms.

• Strong ability to communicate technical concepts clearly to diverse audiences.

• Demonstrated skills in project management, training delivery, vendor negotiation, and data analysis.

• Ability to prioritize and manage multiple responsibilities in a collaborative team environment.

• The successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

Preferred Qualifications:

• Familiarity with platforms such as uConnect, Monday.com, Qualtrics, and Tableau.

• Understanding of data privacy, information security, and digital accessibility protocols.

• Basic knowledge of CMS platforms.

• Experience working in multi-office career services structures or university-wide initiatives.

The annual base salary range for this position is $76,442-$90,000. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

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