Senior, Human Resources Help Desk Specialist

Under minimal supervision, serves as a subject matter expert across the employee life cycle, providing high-level guidance on complex and sensitive issues. Leverages People expertise and sound judgment to influence decision-making, ensure policy alignment, and drive a consistent, employee-centered experience that reinforces organizational values and compliance standards.

• Addresses complex inquiries and partners with employee-owners to resolve issues effectively.
• Supports compliance and government reporting by ensuring accurate documentation and execution of processes aligned with relevant policies, regulatory requirements, and internal standards.
• Oversees data integrity by performing regular audits and ensuring accuracy across systems and records.
• Contributes to process documentation and continuous improvement initiatives to streamline service delivery and reduce errors.
• Analyzes recurring issues and proposes solutions to improve support processes.
• Leads special projects aimed at enhancing service delivery and employee engagement.
• Acts as a liaison between employee-owners and People departments to support process improvements.
• Performs other duties as assigned.

• 5+ years of experience in HR support or a related field.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Proficient in HRIS systems and Microsoft Office Suite, including advanced Excel skills such as formulas, pivot tables, and data analysis.
• Strong leadership and mentorship skills.
• High School diploma or GED required.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred.

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.