Digital Product Manager

The Digital Product Manager, Interoperability Interface Solutions, is the owner of all facets of their product and must be adept at working across all phases of product management as both a leader and performer. Entrepreneurial by nature, this person is accustomed to taking ambiguous products and turning them into well run operations that create meaningful value both for the customer and the company. Experience across all facets of digital is imperative - from marketing to sales, onboarding to authentication and service, as well as back-office process digitization, all will come into the scope of this role at various points. With a strong background as a Digital PM this person will both help to define the product management function, and through their performance help elevate Quest to best in class. Willingness to roll up their sleeves and dive into the details, while simultaneously able to craft stories for executive and customer presentation is a must.

*Please note this position will be hybrid (3 days in office/ 2 days WFH) The position can be based in one of the following locations; Schaumburg, IL, Secaucus NJ, Lenexa KS, & Dallas TX.

Pay Range: $125 - $145/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Strategic and delivery leader for core interoperability orders and results solutions and supporting analysis, implementation, self-service, and automation tools.

• Set vision and develop strategy, define and deliver optimized client and partner experiences throughout the orders and results interface journey

• Deliver high quality HL7 and FHIR interfaces for core orders and results, both inbound and outbound interfaces.

• Partner on new test products, specialized integration solutions, new EHR certification and validations, focusing on simplified integrations, reduced level of effort, driving time to market and reduced turn-around time.

• Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.

• Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.

• Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.

• Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement, and retention.

• Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners

• Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.

• Provide input on business plans/initiatives/marketing programs, to drive sales effectiveness, operational efficiency, and strategic congruence.

• Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.

• Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.

• Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.

Education: Bachelor's degree or equivalent work experience

Required Work Experience:

• 8 or more years of Healthcare Interoperability

• 3 or more years focus on client implementations.

• 3 or more years focus with HL7 lab orders and results interfaces.

Preferred Work Experience:

• Experience with FHIR orders and results interfaces.

• Experience with data exchange via orders and results interfaces.

Physical and Mental Requirements:

• Proven ability to create lasting relationships with internal and external stakeholders.

• Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.

• Decisive and action-oriented, yet collaborative.

• Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.

Knowledge:

• Knowledge of relevant market trends with the ability to identify opportunities.

Skills:

• Strong analytical skills.

• Deep technical proficiency.

• Strong verbal and written communication skills, especially storytelling to diverse audiences.

• Strong collaboration skills.

• Experience with process optimization.

Other: Travel can be up to 25%