IT Specialist III

WSECU's IT Service team is dedicated to delivering top-tier technology services to our most valued asset-our members-and to our organization. As an IT Specialist III, you serve as a senior technical expert and lead on large, complex initiatives that support WSECU's business objectives. In this role, you resolve highly complex end-user device computing issues and work closely with architects to establish and publish client computing standards based on business needs.

You collaborate directly with lines of business to identify and implement effective technology solutions, manage and deploy technology assets, and participate in quarterly branch visits to ensure technology aligns with operational needs across the organization. Every task you perform, every partnership you build, and every issue you resolve directly enables WSECU's mission and goals.

Ready to take the lead and make a meaningful impact?

Your day might include:

• Providing advanced technical support for employees working both onsite and remotely, including troubleshooting hardware, operating systems, and connectivity issues
• Supporting and maintaining cloudmanaged enduser devices throughout their lifecycle, including deployment, configuration, maintenance, and replacement
• Troubleshooting and supporting enterprise applications, including SoftwareasaService (SaaS) platforms and cloudbased services
• Managing incidents, service requests, and escalations in accordance with established service desk standards and procedures
• Collaborating with IT engineers, security, and infrastructure teams to support client computing standards and cloud solutions
• Assisting with application updates, enhancements, and user access issues while ensuring security and licensing requirements are met
• Maintaining accurate documentation, procedures, and knowledge base articles for enduser computing, applications, and services
• Supporting asset and service catalog management activities to ensure accurate tracking and availability of supported services
• Participating in scheduled branch visits and providing onsite technical support as needed
• Contributing to continuous improvement initiatives by identifying recurring issues and recommending solutions

What you bring to the team:

• Minimum three (3) years of experience supporting client computing devices.
• Ability to obtain a Microsoft Specialist certification for current workstation operating system(s) within 12 months of hire.
• Ability to obtain Network+ and Security+ certifications within 12 months of hire.
• Ability to obtain an A+ Workstation certification (or equivalent) within 12 months of hire.
• Associate degree in a technical field or higher, or equivalent combination of education and experience.

Competitive base pay: $34.84 - $52.25 hourly, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $34.84 - $43.54 hourly, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
  

Where we're located: 330 Union Ave, Olympia WA. Employee must reside and perform all work in the state of Washington.

When you'd work: Monday through Friday 8:30 am to 5:30 pm, full-time minimum 40 hours per week, with scheduling flexibility to meet service needs for this exempt position.

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And, you get to work with some awesome people!

WSECU was named to the Forbes Best-In-State Credit Unionlist in 2025, making us the only credit union in Washingtonto earn this recognition five years in a row!

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We champion our employees' unique differences because we believe diversity is critical to the success of our members and the communities we serve. We're proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.