OC - Logistics Coordinator

US Salary Range: $16.83 - $24.00/hr

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

We're seeking a proactive Logistics Coordinator to lead our Operations Resource Center (ORC) in Indianapolis. This hands-on role combines physical warehouse duties with systems oversight and customer service, ensuring our fleet of rental devices (tablets, printers, and more) is ready for high-stakes events. If you've honed your skills in fast-paced logistics at Amazon, FedEx or others in the industry and want to level up to a multifaceted position with direct client engagement, this is your opportunity to shine.

Why Join Us?

Diverse and Engaging Work: Blend hands-on physical tasks with tech-savvy systems management-no more monotonous shifts! You'll handle everything from warehouse operations to customer interactions, keeping every day fresh and challenging.

Growth Opportunities: Step into a position where you'll get to act in a team lead capacity, drive process improvements, and contribute to company expansion (like integrating new acquisitions). Perfect for ambitious pros from high-volume environments seeking more autonomy and influence.

Competitive Pay & Perks: Benefits include health insurance, 401(k) matching, paid time off, and employee discounts on event tech. We value work-life balance with predictable hours and occasional event-day excitement.

Impactful Mission: Support meaningful causes by ensuring our rental equipment reaches clients flawlessly, helping nonprofits thrive.

Please note: This position will be based onsite in our Indianapolis Logistics office (1811 Executive Dr. Suite S Indianapolis 46241) and reporting to the Manager of Logistics.Must be local to Indianapolis for on-site visits (2-4 hours every 2 weeks).

Key Responsibilities

Warehouse Operations & Physical Tasks:

• Oversee daily inventory management, packing/unpacking shipments, and maintenance of rental equipment (e.g., tablets, Chromebooks, Zebra printers).

• Handle device repairs by coordinating with vendors like Samsung, and ensure secure storage and quick turnaround for returns.

Systems & Tech Management:

• Collaborate on device imaging processes, troubleshoot recurring issues (like SIM cards or software updates), and maintain our FileWave system for device management.

• Manage our Verizon account for 2000+ devices, including bill payments, activations/deactivations for lost or retired items, and scaling for growth (e.g., testing new tablets with engineering teams).

Customer Communication:

• Serve as the primary point of contact for clients regarding order shipments, tracking, and equipment returns.

• Provide timely updates and resolve issues to ensure seamless event experiences-think urgent support on Fridays/Saturdays with a 30-minute response time for critical tickets.

Team Leadership & Process Improvement:

• Supervise logistics staff, accumulate and resolve ongoing issues (e.g., testing tablets or fixing printer labels), and support network/WiFi setup for large-scale device updates.

• Dedicate 2-4 hours bi-weekly on-site to keep operations running smoothly, with flexibility for remote oversight.

Event Support & Expansion:

• Prioritize device readiness for event days, working cross-functionally with IT, engineering, and product teams.

• As we grow (e.g., acquiring new partners), lead equipment builds and testing to meet evolving needs.

Requirements

• 3+ years in warehouse or logistics management, ideally from high-valume operations like Amazon, FedEx, or similar.

• Proven track record in handling physical inventory, shipping/receiving, and customer-facing roles.

• Strong problem-solving with a mix of hands-on physical work and tech aptitude (e.g., device troubleshooting, basic IT systems).

• Excellent communication for client interactions; familiarity with Verizon accounts, printers, or mobile devices is a plus.

• Reliable, detail-oriented, and adaptable-able to thrive in a hybrid physical/systems environment.

• Must be able to lift 50lbs.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.