Electronic Product & Fraud Prevention Analyst

Do you love fact-finding, inquiring, and examining details? Have you handled customer situations with troubleshooting and research? Here's an exciting entry-level Fraud Analyst opportunity you may want to consider!

What We Are Looking for

The Fraud Prevention and Product Analyst is responsible for providing reporting and analysis support as it applies to deposit operations data. This position provides purposeful data that will aid in product development, operational efficiencies, project planning, goal tracking and other company-wide initiatives.

We might be a great match if you...

• Are energized by solving problems.
• Thrive when juggling multiple projects and priorities.
• Do the right thing even when no one is watching.
• Enjoy interacting with other team members to educate on fraud prevention.
• Have the knowledge of today's tech-savvy consumers.
• Are naturally organized; and thrive in a systematic, process-driven work environment.
• Are quality driven; you sweat the small stuff and pay attention to the details.

You will be responsible for duties that include:

• Performs research and data collection from a variety of sources, including but not limited to Verafin, Premier (Navigator), Fiserv EFT, and Director.
• Studies digital transactions and logins to determine digital fraud trends and make mitigation recommendations to internal customers, and management.
• Responsible for card fraud reporting and providing reports to Retail and Operations Support.
• Assists with designing efficient processes for new and existing electronic banking products/services including the background systems that provide the products/services.
• Prepares and writes various types of analytical reports for distribution that are product, project, operational and/or strategic oriented.
• Responsible for collecting and analyzing data for the Electronic Product & Fraud Prevention department, and make recommendations for moving forward.
• Serves as the primary resource for electronic products and system specifications including recommendations for enhancement, implementation, communication and coordination and/or administration of necessary training.
• Responsible for documentation, testing, communication and collaboration of all electronic system updates or electronic platform upgrades when a project is required.
• Works with third party vendors to provide analysis of change, recommendations, implementation, communication and coordination and/or administration of necessary training.
• Maintains a high level of knowledge of all electronic products, services, and systems.
• Identifies risks involved in processes and works to reduce/eliminate those risks.

What this Role Needs

• Associates degree or equivalent work experience.
• Minimum 3 years of general experience in a financial setting or related banking operations experience.
• Ability to gather data and prepare analytical reports.

Preferred Skills

• In-depth knowledge of bank products and services.
• Previous experience supporting online banking, online bill pay, express deposit, debit cards and/or credit cards.
• Proficiency with Excel.

We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.