New

Senior Director, Customer Service Engineering

Dematic
$175,000.00 to $250,000.00
United States, Michigan, Grand Rapids
507 Plymouth Avenue Northeast (Show on map)
Jan 26, 2026
Dematic has an immediate need for a Sr. Director of Engineering leading the Engineering function of the Modifications and Upgrades Business Unit for the United States. This role is part of the North America Lifecycle Solutions and Services team (commonly referred to as Aftermarket) that works to support our existing customer sites with Modifications and Upgrades to their systems based on our expansive domain knowledge to help improve their safety, lower their costs and be more productive through all phases of the system's lifecycle. Because of the large installed base of Dematic equipment and the breadth of solutions portfolio that Dematic designs, manufactures and/or integrates, this team executes many unique projects with many different end customers from retail store distribution to food & beverage manufacturers to e-commerce. Typical projects that our team executes would include updating PLC controls, rebuilding linear sorters, replacing worn components on Automated Storage and Retrieval Systems, or expanding the capacity of a shuttle system by adding aisles; work schedules are also highly variably with most onsite work happening over weekends and holidays around the clock to limit customer operational impact. The Sr. Director of Engineering manages a department of approximately 250 Mechanical, Controls and Software Engineers which execute projects to achieve goals for a safe work environment, best in class customer satisfaction, outstanding employee experience and predictable financial results. This role is responsible for roughly $400M of business across 400+ active projects and reports to the Vice President of Modification and Upgrades. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $175,000.00 to $250,000.00 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: Responsibilities Lead and coach a team of engineering leaders and principal engineers, encouraging a culture of inclusion and collaboration to deliver on goals. Drive the engineering team to deliver project scope by conducting site audits, designing, validating, ordering and then commissioning and testing Ensure adherence to schedule, budget, and quality. Act as a primary point of escalation for project-related issues, ensuring swift resolution. Identify new business opportunities and direct sustaining engineering projects. Develop and manage departmental budgets and business plans. Troubleshoot and resolve complex challenges, recommending procedural changes as needed. Provide leadership on strategic business planning and continuous improvement initiatives. Requirements Bachelor's degree or Advanced Degree in Engineering 10 years successful experience in leading Project Management or Project Engineering teams Demonstrates advance understanding and application of management approaches for work direction, motivation, and performance management. Proven experience in managing large teams and project execution including design, validation, commissioning and testing, systems integration, risk management, and team leadership. Advanced understanding of mechanical and controls systems as well as intermediate level understanding of software systems. Excellent communication and interpersonal skills with a strong customer focus Ability to lead continuous improvement initiatives and implement innovative solutions. Ability to manage multiple activities, of varying size, at the same time. Ability to travel up to 50% and work weekends and holidays. Direction of Others 6 Direct Reports 250 Full Time Employees