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New

Customer Operational Readiness Manager

Dematic
United States, Michigan, Grand Rapids
507 Plymouth Avenue Northeast (Show on map)
Jan 26, 2026

What We Offer:




  • Career Development



  • Competitive Compensation and Benefits



  • Pay Transparency



  • Global Opportunities





Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $122,346 - $165,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role:




  • Understand the full functionality of new world class warehouse and distribution center automation



  • Principal customer point of contact for project operations by working side by side with customer execution teams.



  • Take a data driven approach to closing out operational issues that allows the customer to take ownership of the system.



  • Work with a cross-functional team of engineers from several technical disciplines to deliver some of the most innovative solutions in the industry.



  • Provide expert advice to the customer in order to create a launch plan that improves the success of the project launch.



  • Provide continuous feedback to the Engineering, Project Execution and Sales teams to highlight areas for improvement and areas of success, both need to be fed back into the business.



  • Review simulation scenarios to ensure the deliverability of the design / scope / solution with a "real world" view of the operational challenges.



  • Develop operational and maintenance staffing recommendations for the customer to create a winning team.



  • Coordinate training plans to include the customer internal resources that will own the ongoing training.



  • Create mitigation plans to handle key system component recovery. Lead consultancy projects with our customers to create a vision for the future of their operations.





What You Will Do In This Role:




  • Requires a bachelor's degree in management information systems, supply chain management, business, engineering or related field and 5 years of experience as a Technical Support Engineer, Software Engineer, Systems Engineer, Project Manager, Program Specialist or closely related occupation.



  • Also requires 2 years of experience with Warehouse Management Systems (WMS); Warehouse Control Systems (WCS); Data collection, data analysis, data validation, or performance reporting dashboards; Creating workflow models to identify staffing impacts; Continuous Improvement Methods; PROSCI Change Management; Automation work or operations management within the materials handling industry; and using Matflo and DiQ platforms.



  • 75% travel to various unanticipated locations in North America. Located at Dematic Corp. Headquarters in Grand Rapids, MI. Telecommuting permitted from anywhere in the U.S. Apply at jobs.localjobnetwork.com.




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