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General Clerk I

ServiceSource, Inc.
tuition assistance, 403(b), retirement plan
United States, North Carolina, Charlotte
900 W Trade St Ste 735 (Show on map)
Jan 27, 2026

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Pay rate : $17.75 + $5.09 H&W (Health and Wellness) per hour

Job Summary

Responsible for all phases of mail production and distribution within the performance work statement, guidelines, and timeframes of the supervisor or other management personnel. This will include sorting and researching designated mail for mail stops.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Sort mail tubs to appropriate mail sorting schemes or mail stops.
  • Bundle mail as required by banding, bagging, or otherwise sorting.
  • Process and prepare all incoming mail for customer pick up as required by the Performance Work Statement (PWS).
  • Perform x-ray scan using an x-ray machine to scan all mail and packages for security of customers if required by contract.
  • Meter mail daily.

Additional Responsibilities

  • Transfer mail tubs, as needed, to the mail room from loading docks in the morning and back to loading docks in the afternoon.
  • Consolidate mail, as needed, for IRS posts of duty to be sent at the end of the day.
  • Perform all aspects of job in a safe manner, with concern for others and a desire to increase production. Process machinable mail (folding, inserting, sealing, and opening) as needed.
  • Follow HAZMAT procedures for handling potentially hazardous mail.
  • Process accountable mail utilizing accountable mail tracking system; process unidentifiable accountable mail.
  • Open/read mail and forward to appropriate location when required.
  • Participate in all training required by funding source(s).
  • Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High school diploma or General Education Development (GED) required.

Knowledge, Skills, and Abilities

  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Speak effectively before groups of customers or employees of organization. Good reading and writing skills.
  • Maintain working knowledge of Microsoft Office software and accountable mail tracking system.
  • Basic typing skills.
  • Must obtain sensitive but unclassified clearance, also known as public trust.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans.

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

  • A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

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