Analyst II, Executive Support

Job Summary

The Analyst II, Executive Support, is part of a dynamic global IT organization that supports the company's mission and focus on innovation and sustainability. This role is the primary point of contact for all technology needs for Avient executives, maintaining high uptime and rapid incident resolution. This individual contributor role delivers dedicated, highquality, and confidential IT support to Csuite executives, ensuring that their personal technology environments (Microsoft 365, Teams, Outlook, mobile devices, etc.) remain reliable, secure, and optimized for seamless use

Essential Functions

• Primary Executive IT Support: Serve as the primary point of contact for all C-suite technology needs, delivering prompt, white-glove support across laptops, mobile devices, and collaboration tools. Quickly troubleshoot and resolve issues to maintain high uptime and executive productivity.

• Microsoft Tools & Platform Expertise: Leverage deep expertise in Microsoft 365, Teams, Outlook, Windows OS, and related technologies to support executives. Ensure smooth operation and user-friendly experiences across these platforms, including proactive updates and system optimizations.

• Secure Remote Access: Ensure secure and stable access to corporate resources for executives. Manage VPN connections, multi-factor authentication (MFA), encrypted communications, and other remote access tools, maintaining confidentiality and data security at all times.

• Executive Meetings & AV Support: Coordinate and support all technology aspects of executive meetings and events (e.g. earnings calls, board meetings, investor meetings). Set up and manage AV systems, video conferencing (Teams meetings/Rooms), and presentation tech, working with internal AV/IT teams and external vendors to guarantee flawless execution.

• Hardware Deployment & Liaison: Oversee executive hardware needs. Coordinate procurement, configuration, and deployment of devices (laptops, tablets, smartphones), and act as a liaison for any repairs or replacements. Ensure executives always have reliable, up-to-date equipment and peripherals.

• Executive Training & Guidance: Provide on-the-spot training and guidance to executives (and their support staff) on new devices, collaboration tools, and best practices. Empower users with knowledge to utilize technology effectively and securely.

• Cross-Team Coordination: Work closely with internal IT teams (network, security, service desk, infrastructure) and third-party service providers to address specialized technical needs or complex issues. Escalate and follow through on issues that require higher-level attention, ensuring swift resolution and minimal impact on executive work.

• Documentation & Process Improvement: Maintain thorough documentation of executive support procedures, solutions, and tips. Ensure knowledge base articles for VIP support are current. Identify opportunities to enhance support processes or tools, contributing to continual improvement in executive IT services.

• Flexible Support: Operate effectively with minimal supervision in a global environment. Be adaptable to executives' schedules - including providing off-hours support or travel (up to ~10%) for important events or site visits.

• Other duties as assigned.

Essential Duties & Responsibilities

• Supports certain IT applications and/or operations within the global IT department. May program, administer, develop, maintain, troubleshoot and install a number of systems or functions.
• Contributes to various projects from concept to completion.
• Supports on-call schedule and response to priority IT incidents as needed.
• Assists in determining, evaluating and recommending technical solutions to address business needs.
• May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance.
• May assist in system upgrade projects, to include planning, administering and communicating details to relevant IT team members and other non-technical users.
• Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility.
• Works with cross-functional IT teams to develop, deploy, troubleshoot, and resolve technical issues impacting the business.
• Other duties and projects as assigned.

Education and Experience

• Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 10+ years of hands-on IT support experience, with significant time in senior/executive (VIP) support roles. Experience in a manufacturing or similarly complex, fast-paced industry is highly preferred.

• Technical Expertise: Expert knowledge of Microsoft technologies - especially Windows OS, Microsoft 365 Suite, Teams, and Outlook. Proficient in supporting a wide range of devices and operating systems (Windows, and ideally some macOS/iOS/Android familiarity). Strong understanding of network/VPN connectivity, enterprise security practices, and AV conferencing tools.

• Problem-Solving & Autonomy: Proven ability to diagnose and resolve technical issues quickly and independently. Comfortable working under pressure with a sense of urgency, while maintaining a calm, professional demeanor.

• Communication & Confidentiality: Excellent communication and interpersonal skills. Able to interact confidently with C-level executives and explain technical information in clear, business-friendly terms. Maintains strict confidentiality and discretion with sensitive information.

• Collaboration: Experience working with global teams and coordinating across different time zones. Skilled at managing vendor relationships and ensuring external partners meet service expectations.

• Certifications: Relevant industry certifications are a plus (e.g., Microsoft Certified Professional, Microsoft 365 or Azure certifications, CompTIA A+/Network+, ITIL certification for service management).

Additional Qualifications

• Strong process and internal customer focus.

• Demonstrated knowledge of current and emerging technologies in relevant areas.

• Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.

• Demonstrated infrastructure security focus and best practice working habits.

• Experience leading and contributing to infrastructure projects within a fast-paced value focused culture.

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient's strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.

Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing, ApplicationAccommodation@Avient.com.