Title: IT Support Technician
Location: Englewood, CO 80112
Duration: 12 months
Pay Rate: $28.96/hr on W2
Shift Timing (Day/ Evening/ Night): Day
Job Description:
- As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
- You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.
- You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchasesto meet those needs.
- Physical/Mental/Emotional Requirements: Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
- Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors. Frequently requires hearing abilities to include discerning different tones and volumes.
- Occasionally lifting or carrying up to 50 lbs. Working Conditions: Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
- Rarely exposed to fumes or hazardous chemicals/materials. Rarely exposed to loud noises
Required Skills:
- Customer/solution ownership, an overall drive for excellence.
- Team focused with the capacity for knowledge sharing
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
Required Education:
- Associate's Degree in a related field of study with 2 or more years of relevant experience.
- Higher education may substitute for relevant experience.
- Relevant experience may be considered in lieu of required education.
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