ACCOUNT TECH II

ACCOUNT TECH II

Accounting Technician II/ Process Specialist

Washington County, located in West Bend, Wisconsin has an excellent opportunity for a Accounting Technician II/ Process Specialist within our County Attorney/Child Support Department. In this position you are responsible for various tasks related to the daily operation of the child support agency including overseeing and performing financial and accounting related duties, data entry, customer service and support, case initiation and closure, collections, court calendaring, staff training

Normal Business Hours will be 8:00 am - 4:30 pm Monday - Friday
Starting hourly rate is $24.69; pay based on experience

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate, and collaborate as a team to meet customer needs and deliver solutions.

Our Mission: We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Our Vision: Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Our Values: Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County offers a comprehensive benefits package which includes Health, Dental, and Life Insurance; Short- and Long-Term Disability; Medical and Dependent Flexible Spending Accounts; Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457); Holidays and Paid Time Off (PTO); tuition and fitness center reimbursement.

Duties/Responsibilities: The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
*Court Order Entry: Enters child support obligations as well as non-financial obligations into the KIDS system in a timely manner. Determines correct debt types for financial and non-financial obligations. Enters intergovernmental orders including correct payee amounts. Enters non-IVD court order information into the KIDS system, and services non-IVD cases.

*Case Initiation and Closure: Reviews referrals from CARES and screens for information related to parents; determines case composition and appropriateness of case initiation; reviews CCAP for existing court cases; updates case information with addresses, phone numbers, employer information and any supplemental data. Creates KIDS case(s) and physical file with documentation related to case. Maintains line of communication with referring agencies; facilitates case transfers to other counties when appropriate. Evaluates daily state error reports related to interface problems between CARES and KIDS and resolves issues. Reviews monthly case reports and checks files to determine whether the case checklist is complete and whether the case should be closed. Reopens closed cases and reassigns as necessary.

*Customer Service: Works with employers to educate them on how to properly submit payments; research financial questions and problems identified within cases; meets with case participants and attorneys and takes and returns phone calls regarding case files which include the allocation and distribution of collections. Answers calls and correspondence concerning non-IVD files and responds to participants as appropriate. Assists case participants in viewing and understanding their online accounts and in obtaining payment coupons. Provides information to case participants regarding tax intercept procedures; maintains information in the KIDS system concerning a child's graduation/emancipation and verifies information with schools. Performs other general customer service functions as assigned.

*Health Insurance: Responsible for obtaining health insurance information from employer and determining whether the cost is reasonable under the law. Working with employers to obtain enrollment for case participants where appropriate.

*Financial Duties: Research transactions on the suspense report to identify why the transaction was suspended, and resolves outstanding issues and makes necessary updates to KIDS system, creates financial adjustments to move funds out of suspense, follows procedures for submitting cash account adjustment requests to the centralized receipt and disbursement processing center, researches case history and payment sources to determine compliance with court orders. Identifies and analyzes payments that require manual processing and calculates how funds should be distributed in accordance with state and federal law, serves as back-up to Child Support Supervisor/Director with regard to completing SPARC reporting which reports to the state for monitoring and paying grant contracts.

*Accounting Duties: Responsible for agency accounts receivables and payables and reconciles accounts, requisitions supplies, posts entries and receipts in journals, registers, ledgers and on the computer system, prepares and delivers the weekly deposit for County Treasurer. Reconciles credit cards.

*Collection Entry: Enters collections into the KIDS system, prepares bank deposits reconciles collections entered on KIDS with daily deposits, initiates transfer of collections to the state's child support trust account.

*Court Calendaring: Monitors the agency's court calendar and is responsible for court calendar additions, changes, removals, and scheduling.

*Miscellaneous Duties: Testifies in court as necessary, distributes documents from the printer, runs daily/weekly/monthly reports and distributes accordingly, delivers files to the Office of the County Attorney 2x per day, adds pay records to court files, serves as wiKIDS on-site trainer and co-coordinator, manages use of shred bins, takes on special projects as assigned.

*Assists the Child Support Supervisor/Director with coordination of the office.

*Performs miscellaneous administrative support, when requested.

*Performs other duties as assigned, including responding to an emergency event.

Work Direction Received: Works under the general supervision of the Child Support Supervisor/Director.
Decision Making: Decisions are made independently concerning prioritizing work, entering information into the various computer systems, assisting case participants, how to interpret various court orders, and making determinations concerning various issues that may arise in relation to certain job duties and how to resolve them.
Interaction: There is significant contact with other county employees, state agencies, employers, school districts, the general public, and others outside of the organization.
Essential Knowledge and Abilities: Knowledge of accounting/bookkeeping principles and practices, organization of county government, rules and regulations affecting the child support agency, computer skills and general office procedures. Ability to understand and effectively carry out oral and written instructions, maintain accurate and complete records, and interact effectively with co-workers and the general public.
Training and Experience: A minimum of an Associate Degree in accounting or a similar business-related field or related experience is preferred. At least four years of accounting experience or experience in an office setting involving computer record keeping is preferred.
Qualified Candidates Must Possess:
*Organizational skills
*Attention to Detail
*Ability to multi-task (multiple projects at once)
*Leadership skills
*Strong oral and written communication skills

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

Position : 201036

Posting Start : 01/05/2026

Posting End : 12/31/9999

SALARY RANGE: $24.69-$32.81