Application Analyst

The Application Analyst supports, maintains, and optimizes applications within the Ambulatory Systems portfolio. Working under an Application Manager, this role troubleshoots issues, implements enhancements, and partners with business owners, ISS teams, and vendors to deliver effective, sustainable solutions. Deep knowledge of application functionality, workflows, and operational processes is essential. Experience with Healthy Planet, Care Everywhere, Payer Platform, and/or Link is required. Background in population health, care coordination, quality improvement, or healthcare data exchange is preferred.

• Respond to Incidents and Service Requests promptly; maintain accurate ServiceNow queues.
• Meet SLAs and escalate risks or delays as needed.
• Troubleshoot application issues and collaborate with crossfunctional teams and vendors.
• Serve as SME for assigned functionality, departments, or workflows.
• Identify, escalate, and track system issues and vendorreported gaps.
• Conduct rootcause analysis and recommend solutions.
• Participate in oncall rotation.
• Follow change control processes, document changes, and complete thorough testing.
• Assist with training materials and enduser education.

• Complete project deliverables on time with accurate documentation.
• Gather requirements and prepare specifications for enhancements.
• Recommend workflow and build solutions using best practices and vendor guidance.
• Review new release functionality, present recommendations, and implement approved features.
• Contribute to project planning and resource estimates.
• Identify and support optimization opportunities.

• Build strong relationships with business owners; act as CRM for small initiatives.
• Present at workgroups and support informed decisionmaking.
• Develop internal procedures and manage competing priorities.
• Maintain professionalism in challenging situations.
• Perform other duties as assigned.

This is a flex-hybrid role which will require you to be onsite at least 10% or as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,700 - $234,500 annually. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and $130,000 annually.

This position is eligible for a remote work arrangement within the state of California. The selected candidate must reside within the state of California or be willing to relocate.

This role will be represented by the HX bargaining unit.

Required Skills and Abilities

• Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision making.
• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to manage multiple and competing tasks.
• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
• Effective leadership skills and strong customer service orientation.
• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.

Required Knowledge and Experience

• Experience working with Epic Systems EHR, particularly the Healthy Planet, Care Everywhere and/or Link modules.
• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.
• Demonstrated skill in system workflow and business process flow analysis and design.
• Bachelor's Degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Three years of experience in a healthcare related organization.