AI Business Analyst

Job Summary:

The AI Business Analyst supports clients through technology change and process innovation, focusing on the adoption of automation and AI. This role collaborates with stakeholders to transform business processes, facilitate training, communicate project updates, and recommend process improvements. The incumbent analyzes advancements in AI, digital transformation, and cloud-based applications to recommend new product features, and works closely with clients to refine products and processes based on evolving needs.

Job Duties:

* Works with AI & Innovation team to establish scope, deliverables, and resource requirements

* Develops and executes comprehensive data and AI strategies to enhance customer experiences

* Conducts market research and gathers customer insights to drive product development

* Documents user stories in product backlogs and performs regular backlog grooming for AI capabilities

* Collaborates with engineering teams to design, build, and refine AI-driven features and capabilities

* Works closely with cross-functional teams to ensure product vision alignment and drive successful execution

* Measures product performance and identifies opportunities for optimization and growth

* Implements metrics and KPIs to track the success of AI initiatives

* Articulates value proposition of new AI and technology features to stakeholders and prepares presentations for senior leaders

* Develops domain knowledge across various service lines (government services, energy, healthcare, etc.)

* Communicates milestones to stakeholders in a clear, accurate, and timely manner

* Manages multiple priorities, commitments, and projects using an Agile approach

* Collaborates with multi-disciplinary teams to drive adoption of new solutions

* Other duties as required

Qualifications, Knowledge, Skills and Abilities:

Education:

* High school diploma or equivalent, required

* Bachelor's degree, preferred with a focus in data, technology, STEM, preferred

Experience:

* Three (3) to five (5) years of experience in data and/or AI technology business analysis or product management, required

* Experience as an Agile practitioner collaborating across multi-disciplinary pods, preferred

* Previous hands-on experience with value stream mapping, preferred

* Experience with roadmap prioritization and communicating benefits of new technology, preferred

* Experience with Lean Six Sigma and business process re-engineering, preferred

Certifications:

* Project Management Professional (PMP), preferred

* Certified Business Analysis Professional (CBAP), preferred

* Lean Six Sigma certification, preferred

Software:

* Experience with AI/ML solutions, digital applications, and modern cloud-based platforms, required

* Proficiency with business analysis and project management tools (e.g.,Confluence, Jira, Asana, ClickUp, Monday.com, Aha!, or Azure DevOps), preferred

* Experience with Visio, Miro, Mural, Figma, and other product design tools, preferred

Other Knowledge, Skills, & Abilities:

* Strong problem-solving skills and mature judgment

* Ability to bridge gaps between business and technology

* Ability to utilize technology to solve customer challenges

* Excellent written and verbal communication skills

* Ability to present information clearly to diverse audiences

* Ability to think creatively and adapt to new technologies

* Ability to lead others in adapting to change and new technologies

* Ability to manage multiple projects and priorities

* Ability to travel as required by client/business needs

* Ability to work in large, complex, and fast-paced organizations

* Self-starts and works well in a team environment

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $95,000 - $125,000

Maryland Range: $95,000 - $125,000

NYC/Long Island/Westchester Range: $95,000 - $125,000