Product Insights and Reporting, Senior

Your Role

The Integrated Output Solutions team is responsible for the product management and production of transactional output management. In this role you will be a transactional print vendor owner managing all aspects of production and vendor health. This includes file transfer and success, daily production recon, vendor invoice and budget management, vendor incidents, stakeholder management and disaster recovery / business continuity planning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience

• Requires at least 5 years of prior relevant experience

• Expertise in managing transactional printed output (metadata file + source docs), with a preference for experience with EOBs, Checks, Bills, and Letter Systems such as SmartComms, MHK, Care Connect

• Knowledge of document transfer methodologies, such as IP Switch, SFTP, API, Sterling, MQMFT.

• Proven track record to work cross-functionally with operations and technology teams

• Highly skilled in incident analysis, corrective action and resolution

• You are comfortable using AI to make an agent, but you also can connect business details verbally or in writing in real time (while screen sharing) without the support of AI.

• Experience with agile methodologies, Jira, Grid, Confluence, and enterprise reporting systems

• Experience with Smart Communications, Salesforce and Pega platforms preferred