Global Warranty Advisor

We're looking for a Global Warranty Advisor, Powersports to join BRP's Warranty team. Reporting to the Warranty Team Lead, you'll ensure accuracy, integrity, and compliance of warranty operations across BRP and our dealer network. You'll act as both an auditor and Subject Matter Expert (SME), supporting internal teams and external partners while promoting a culture of quality and accountability.

BECOME PART OF OUR TEAM
Here at BRP, we're creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams' exceptional expertise. Want to bring your true self on this adventure?

YOU'LL HAVE THE OPPORTUNITY TO:

• Evaluate, approve, or deny warranty and goodwill claims based on BRP policies.
• Maintain accurate records and identify non-compliance or misuse.
• Use audit tools and data to detect trends, inconsistencies, and training needs.
• Build audit cases, communicate findings, and collaborate with dealers to correct issues.
• Serve as the primary resource for escalated warranty questions.
• Provide clear, consistent policy guidance across phone, email, chat, and case systems.
• Recommend policy improvements based on recurring challenges.
• Lead training on warranty accuracy, policy updates, and audit insights.
• Host learning sessions and create/update documentation and knowledge articles.
• Prepare audit reports and identify opportunities to improve compliance and processes.
• Work with cross-functional teams on system and procedure enhancements.
• Stay current on BRP products, bulletins, diagnostics, and required trainings.

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

Required:

• 4+ plus years of relevant technical experience in Powersports, Automotive or similar.

• Basic computer experience with the ability to type, email, and manage spreadsheets.

• Advanced analytical and investigative skills with a strong attention to detail.

• Excellent verbal and written communication; able to clearly explain decisions and influence across varied audiences.

• Calm and diplomatic in high-pressure situations with a focus on facts, fairness, and professionalism.

• Strong organizational skills and the ability to work autonomously in a fast-paced, multicultural environment.

• Process-driven with a continuous improvement mindset.

• Location and in office expectations: Required to work onsite in the Sturtevant, WI office 50% of the time, or the equivalent of 5 days per 2 weeks and travel up to 10% of the year.

Preferred:

• Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.

• Familiarity with BRP products.

• Warranty experience.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation - You want it, we have it:

• Annual bonus based on the company's financial results

• Generous paid time off

• 401k offering with a dollar-for-dollar match

What about some feel good extra perks:

• Educational resources and growth opportunities

• Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.

If you have a disability and would like to request an accommodation to apply for a position, you may contact us at careers.us@brp.com.