Business Coordinator - Battle Avenue Medical Building

Shift:Monday through Friday, 8am - 5pm
Department:Battle Avenue Medical Building
Compensation:

* Base Pay Range: $22.00 - $34.74 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a driven and collaborative Business Coordinator who thrives in a fast paced environment and is passionate about supporting exceptional patient experiences. This leader will serve as a vital connection between management, providers, and front line staff, ensuring smooth communication and efficient daily operations. They will guide, train, and mentor team members while overseeing front desk functions such as scheduling, registration accuracy, cash handling, and revenue cycle tasks. With strong problem solving skills, they will monitor workflow, resolve complex billing and service issues, and implement improvements that enhance patient flow and satisfaction. This role is perfect for someone who brings energy, organization, and compassion to their work and is ready to make a meaningful impact on the care we deliver every day.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Act as liaison between management, health care providers, and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures, or working standards.

Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives. Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed.

Supervise functions of office staff and assist with personnel-related activities including interviewing, hiring, disciplining, and termination process.

Maintain accurate provider schedules in the computer system. Complex decision-making and problem resolution.

Monitor daily workflow and production, adjusting priorities, employee scheduling, and operations as necessary to ensure effective services are being provided. Recommend changes in operation to Clinic management to improve efficiency.

Coordinate the procurement of non-clinical equipment, supplies, and forms necessary to ensure efficient office operations. Create and monitor cash logs, cash received reports, and deposit slips.

Maintain compliance with the cash handling policies of the institution. Ensure patient satisfaction by investigating and responding to patient problems and complaints. Ensure prompt delivery of patient services and other activities, assisting in implementing improvements and enhancements to promote efficient patient flow.

Ensure the success of the referral and pre-certification process.

Monitor registration errors or reported documentation/coding issues and ensure communications between providers and front desk staff. Resolve billing issues of varied complexity.

Oversee and perform accurate daily reconciliation of batched daily work. Oversee the performance of charge capture and payment posting. Provide resources for patient's financial needs.

Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.

Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.

May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Four (4) years of experience in customer service; two (2) of the four (4) years of experience must be in a physician's office, hospital admissions, or revenue cycle. Education may be used in lieu of all experience.

PREFERRED QUALIFICATIONS

Associate's degree in business.

Supervisory experience.

Experience in a physician's office, hospital admissions, or patient accounts.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.